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Mobile phone Repair
Minutes
Category: Mobile phone Repair
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Minutes is a business that offers a variety of repair and duplication services. The company offers mobile phone repair, clock repair, key duplication, and watch repair. Additionally, the company offers general repair services, rubber stamp creation, and shoe repair.
Customer Sentiment:
Based on the provided reviews and the overall rating of 4.8 out of 5 from 1560 reviews, the general customer sentiment appears to be overwhelmingly positive. Many customers express satisfaction with the quality and efficiency of the services provided across various offerings.
Service Quality:
Strengths highlighted in the reviews include prompt service, successful repairs for complex issues (like phone and watch repairs), and the availability of a wide range of services in one location. Specific mentions of skilled technicians and friendly staff contribute to the perception of high-quality service. However, there are instances of negative experiences, particularly concerning issues with lamination quality, screen repair complications, and inconsistencies in shoe repair service.
Common Themes:
Recurring positive themes include the convenience of multiple services under one roof, the speed of service for certain tasks, and the helpfulness of specific staff members. Negative themes include occasional issues with service quality, particularly regarding precision and attention to detail, and instances of perceived unprofessionalism or lack of transparency regarding pricing or repair outcomes.
Final Assessment:
Considering the high average rating and the volume of positive feedback, the business generally delivers high-quality and reliable service across its diverse offerings. While isolated negative experiences exist, they appear to be outliers compared to the overall positive sentiment. The business's ability to handle a variety of repairs efficiently and the convenience of its multi-service model are significant strengths. Addressing the inconsistencies highlighted in the negative reviews could further enhance the overall customer experience and solidify its reputation for reliability.
Abul, the tailor, made wonderful recommendations to alter a new shirt we bought for a mom with a nursing baby. He extended the cut to the blouse and added natural snaps maintaining the original look of the blouse. He then made the alterations in a few hours with same day completion. We are very happy.
I brought my watch for them to change the battery and after a day using it, water went inside my watch. I go back after 6 days, and they fixed it again. I have yet to send another review if the watch will no longer have water inside. They also lost or misplaced my rubber watch band, after they repaired my watch. I told the guy who took the watch from me that my watch band was not there, he willingly took it back to the repairman. But when he came back, my watch comes back with a leather band which was not mine, because I know my watch. I told the guy in the counter that it was mine, because then who will put it on my watch, I argued with him because I know my watch and he made it like I'm making a story and a fuss about it. I even told him why were you giving me a leather watch band when I was using my watch in the water, and this leather watch band will be broken easily, that is why my watch has a rubber band, same as my watch.
Update: after they fixed it for the second time, the water still went inside my watch and now it totally stopped working.
I came in to repair my back cover for IPHONE wherein the technician damaged my screen and in return they said they will give the original screen.. and I got the copy of the displayer wherein the sensor is not working and also when asked to even apply my screen guard they refused… and since it was not my mistake for the display or the screen they refused and over all now my iPhone is lagging.. and very unprofessional with the service.
I had a great experience with Mafaz at Minutes in Deira City Centre. He was quick and precise in putting a hole in my belt, and the service was efficient and friendly. Highly recommend for anyone needing quality repairs!
I recently had the pleasure of experiencing the exceptional repair services provided by Ber and Nestor for my old Huawei cellphone. Their professionalism and friendly demeanor made the entire process smooth and enjoyable. They only charged me for the connectors I needed, while the diagnostic of my cellphone was free of charge. Their approachable nature and constant smiles truly set them apart. I highly recommend their services to anyone in need of reliable and exemplary cellphone repairs.
I visited this shop for my bag to repair the strap, and it's just a minute or two, and it's done. We'll done for Mr. Mafaz, who takes care of my bag and Ms. Jennifer, s who is very approachable . Thank you so kuchen for the good service. Recommended shop.
Minutes Are the best Phone repair services and shop I have ever seen.. No Sharaf DJ no I care or styles can even match the premium service that they provides. With 40 branches all over UAE and their Exquisite premium service they made a name for them selfs. My phone was like u gave up and they brought it to live on this new year eve and I’ve tried all the prime old care apple centers no use .. they are very professional and educated regarding phones repair lead by their engineer Mr. Washif can fix whatever phone issue u have wether software or hardware. Their service include phone, watches smart and regular , key copying, phone accessories and tailoring for clothes and was shocked about it .. it’s like whatever u need to fix we will do it for u in a mall concept convince. You just about your business and shopping and leave everything to them.. U could be at cinema shopping or even siping Coffee at Tim and they will get the Job done fast, smart and elegant. Amazing management, amazing customer staff , highly aware and very warm welcoming. This is my New hub for everything. Come ladies and gentlemen and try the experience of your life time.
Minutes deira city center i was there to scan one paper there is one lady she scan it for me but small and not clear when i ask here to scan it more clear she charge me more 2 times, i told here why i will pay you 2 times she said that i scan it 2 times, its not my faults that i didnt like your first service plz its not about money but at least be profesionel the custmer not stupied
Service was extremely unprofessional, asking for laminated copy and to be laminated. The document was not straight, the cut were not done properly - was was supposed to take a few minutes took over 20 minutes, which caused a great deal of impatience. The staff were unreliable as they kept saying “only 1 minute sir” dragging it for over 20 minutes- had a specific time said I could of done this task at a later day or done something in the mall and came back. This cause a great deal of frustration and would never use the service again due to all of this being unprofessional, lack of honesty and care.
Wanted to repair a sandal with putting some glue to the bottom. The rude, blunt reply was “no we can’t do that, because this is glued once before” while other shoe repairers can don it. If you can’t repair the shoes, because of your incompetence, just remove it from the services you offer or else replace that unhelpful lady in the front. Useless!!