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Computer Repair
ABMCARE Apple Authorised Service Provider - Deira City Center
Category: Computer Repair
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Category: Mobile phone Repair
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ABMCARE is an Apple Authorised Service Provider. The company offers a range of repair services for Apple products, including mobile phones, computers, and screens. Their services encompass diagnostics, troubleshooting, and repairs for various hardware and software issues. As an authorized provider, they use genuine Apple parts and follow Apple's repair procedures to ensure quality and maintain product warranty. The company provides expert support for iPhones, Macs, and other Apple devices, addressing common problems like cracked screens, battery issues, and system malfunctions.
Customer Sentiment:
The provided reviews indicate a predominantly negative customer sentiment, characterized by frustration, dissatisfaction, and a perception of unprofessionalism. While the overall average rating of 3.8 out of 5 suggests a mixed bag of experiences across the total 316 reviews, the specific examples highlight significant issues that are likely contributing to negative feedback.
Service Quality:
Based on the provided reviews, the quality of service appears inconsistent and, in several instances, poor. Customers report issues with lengthy wait times, inaccurate diagnoses, unnecessary and excessive charges, and a lack of transparency regarding repair processes and costs. The inability to resolve issues efficiently, as demonstrated by the hard restart scenario, and the lack of readily available spare parts further detract from the perceived service quality.
Common Themes:
Recurring themes in the negative reviews include prolonged waiting periods, questionable diagnostic practices leading to inflated repair recommendations, unexpected and high charges for minor or unresolved issues, and a perceived lack of professionalism or arrogant attitude from staff. The voiding of warranty based on questionable reasons and the charging for unsuccessful repair attempts are also significant concerns.
Final Assessment:
While the overall average rating suggests some level of customer satisfaction across the broader review base, the detailed negative reviews raise serious concerns about the consistency and reliability of the services offered. The patterns of long waits, inaccurate diagnoses, excessive charges, and poor communication indicate potential systemic issues within the business's operations. Based on the provided negative feedback, potential customers should exercise caution and consider alternative service providers, particularly for complex or warranty-related repairs. The business would benefit from addressing the identified issues related to wait times, diagnostic accuracy, pricing transparency, and staff professionalism to improve customer satisfaction and overall service quality.
Although my AppleCare coverage was valid and appointment setup a week before I did not receive service because they do not stock SPAREPARTS. What is the appointment and advance diagnosis information done for ?? So same day repair is just an eye wash .
Avoid this service provider. They charge everything minor thing , even for a 3 minutes job they would tell you to pay AED300 and claiming it's company policy. And the attitude of one staff is very arrogant. AVOID!
For my IPhone 14Pro Max I have visited this place for continuously 4 days for service as decise was being heat up during charge. Initial 3 days they said phone is perfectly fine and 4th day I was informed that there is charge of 2250 for service. I agreed saying first check the problem and they took my phone and asked to come next day Next day they informed that warranty is void as they are not able to open the screw as it’s rusty. My phone was always in phone cover and never opened anywhere. They are not ready to talk and charged me 105 AED for their try to open the screw.
My phone stopped working overnight without any incident and I went to their service centre. They told me to replace the entire rear system for 1800 or buy same phone at 2600 and said there is no option left. Fortunately I asked them whether can I exchange this device with a new phone ;for that they told me check with Apple Store in Dubai mall. I went to Dubai mall and explained about the phone issues to one of the technician. He just done a hard restart and phone started working again!! I was too surprised and I asked him why ABM care told me to replace the entire system where it’s can be solved with a hard restart! He said good that I didn’t paid money and came to Dubai mall. Better to avoid this service center and go directly to Dubai mall or mall of emirates of all Apple related issues. ABM care is simply wanted to steal your money, very unprofessional
Waiting for an hour no one attended to service. Useless do not go
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