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Arwani Trading Company L.L.C
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Arwani Trading Company L.L.C is a prominent business operating in the industrial equipment supply sector. The company offers a wide range of industrial equipment, catering to various business needs. As a corporate office, it provides comprehensive services related to the procurement and distribution of industrial machinery and tools. The company's services encompass sourcing, supplying, and potentially maintaining industrial equipment for its clients. Their focus is on providing reliable and efficient solutions for businesses requiring industrial machinery.
Overall Customer Sentiment:
Based on a total of 76 reviews with an average rating of 4.6 out of 5, the overall customer sentiment towards Arwani appears to be largely positive. The high average rating suggests a strong level of satisfaction among a significant portion of their customer base.
Service Quality:
Analysis of the provided reviews indicates that Arwani generally provides very good and helpful customer service. Customers frequently highlight the staff's ability to assist in selecting the correct items and even facilitate shipping arrangements. Specific mentions of professional and pleasant interactions with sales and after-sales service personnel are present. The company is recommended by multiple reviewers, suggesting a positive perception of their service delivery.
Common Themes:
Recurring positive themes include helpful and knowledgeable staff, good after-sales support, and positive experiences with specific employees. The ability to assist with finding suitable products and facilitating logistics is also noted. However, a notable negative theme emerges regarding the handling of complaints. One review specifically mentions a lack of response to a complaint about a faulty product, suggesting a potential weakness in their complaint resolution process and a perception of prioritizing one-time transactions over long-term customer relationships in such instances.
Final Assessment:
Arwani appears to be a business that generally delivers high-quality and reliable service, as evidenced by the high average rating and positive feedback on customer interactions and product assistance. Their strengths lie in helpful sales support and good after-sales service. However, the isolated negative feedback regarding complaint handling suggests an area for potential improvement to ensure consistent customer satisfaction and reinforce a commitment to addressing issues effectively. Overall, the business seems to be a reliable option for industrial equipment and corporate office services, though potential customers should be aware of the reported inconsistency in complaint resolution.
It was an excellent experience with them. Mr. Ammar was excellent in dealing with and appreciating the customer. Tamer was also very helpful. George, who has long experience, was wonderful in explaining the development of the mechanism of car paint work. All thanks to them.
Purchased an air compressor for personal use. Stanley DST 100/8/6. It is a silent model which is a good fit for home use as it quieter than the sound of a conversation. Mr Vijay from commercial was very professional and it was a pleasure to deal with Arwani. Thank you. I highly ecommend both the equipment as well as the company!
They don’t comment on complains and seams they want to do only one time business. Valve with broken switch. On the complaint no answer!
Very good after sales service. I recommend Arwani
Very good and helpful customer service they help me the right items for my needs and also help me to find shipping company to ship it to me outside uae .
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