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Motorcycle Repair
Power Lease
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Power Lease is a business that specializes in motorcycle services. The company offers motorcycle repair services, addressing various mechanical issues to keep bikes in optimal condition. Additionally, the company provides motorcycle rental services, offering a range of motorcycles for hire to individuals and businesses.
Overall Customer Sentiment:
Based on the provided reviews and the overall average rating of 3.9 out of 5 from 396 reviews, customer sentiment appears mixed, leaning towards dissatisfaction in the provided examples. While the average rating suggests a moderate level of satisfaction across the larger customer base, the detailed reviews highlight significant areas of concern.
Service Quality and Common Themes:
Several recurring issues are evident in the negative feedback. A primary concern is the quality and effectiveness of motorcycle repair services, with multiple instances of unresolved issues and repeated visits for the same problem. Customers also report excessive waiting times, poor communication from staff, and a lack of transparency regarding service progress. Cleanliness and facility maintenance are also significant weaknesses, specifically concerning the state of the washroom and the general cleanliness and safety of the service area. Furthermore, staff professionalism and customer service are criticized, with mentions of rudeness and a lack of courtesy. The organization and management of the service process, including queuing and waiting arrangements, are also points of dissatisfaction.
Strengths:
While the provided negative reviews are detailed, the overall average rating of 3.9 suggests that there are likely positive aspects of the service not captured in these specific examples. Without access to positive reviews, it is difficult to identify specific strengths.
Final Assessment:
Based on the available information, the business appears to struggle with consistent service quality, operational efficiency, and customer experience in several key areas. While the overall rating indicates a degree of customer satisfaction, the detailed negative feedback points to significant weaknesses in repair effectiveness, waiting times, facility cleanliness, and staff conduct. To improve customer satisfaction and deliver consistently high-quality and reliable service, the business should prioritize addressing these recurring issues through process improvements, staff training, and facility maintenance.
I am very disappointed with the service provided at this place. The waiting time was unnecessarily long, with no proper updates or communication from the staff. The floor was oily and seemed unsafe, reflecting poor maintenance. Additionally, the staff was rude and unprofessional, showing no courtesy or respect to customers. There was no seating area provided, leaving customers standing for extended periods, which is unacceptable. I hope management takes these issues seriously and makes improvements in service quality, cleanliness, and staff behavior.
I have a 2021 model Power Lease bike which I am tired of getting worked on. I am going to have it put in petrol worth 40 or 45 AED which is beyond my understanding and its total speed is 60 and it does not go above that. I have had it worked on at least 7 times and it is still the same. My only complaint to you is that either fix everything or shut it down. Don't humiliate us Shame on you people, even if I hate you for your dirty service.,😡😡😡😡
I have not seen such slow and useless services till date. I came to make a single stand for the bike. I poured water on it and burned the car charging and data cable
Unfortunately, the washroom at powerless was in a very poor state. It was unclean, had a bad odor, and lacked proper maintenance. This not only affects the customer experience but also raises hygiene concerns. I hope the management takes immediate action to improve cleanliness."
Waste of time totally mis management no rule few mechanics but too many riders Riders stand in line like a animals People should save money and purchase their own bike its better for u than waste time and money think about because they will not change
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