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Bicycle Repair
Wazeer Begum Bicycles Trading and Repairing - Al Quoz Mall Shop # 17
Category: Auto Repair
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Wazeer Begum Bicycles Trading and Repairing, operating from Al Quoz Mall Shop # 17, is a business specializing in bicycles. The company offers comprehensive services as a bicycle repair shop, providing maintenance and fixes for various types of bikes. As a bicycle store, it likely sells a range of traditional bicycles. Furthermore, the company offers services as an electric bicycle store, catering to the growing market for e-bikes, which could include sales, repairs, and parts for these vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.4 out of 5 from 166 reviews. However, a significant portion of the provided reviews express strong negative sentiment, highlighting issues with service quality and product reliability.
Service Quality:
Positive feedback frequently mentions quick response times, convenient pick-up and delivery services, and reasonable pricing for repairs. Staff are described as friendly, helpful, and knowledgeable, particularly regarding electric bicycles. Conversely, negative reviews point to poor communication, unhelpful staff, and issues with repair quality and turnaround time. Concerns are raised about the transparency of pricing and the addition of VAT after payment.
Common Themes:
Recurring positive themes include efficient service, helpful staff, and a good selection of products. Negative themes consistently revolve around poor customer service, particularly in handling issues and warranty claims. There are also concerns about the quality and reliability of products sold, specifically electric scooters, and the transparency of repair assessments and costs.
Final Assessment:
Based on the available data, the business demonstrates strengths in convenience, product variety, and the expertise of some staff members, contributing to a generally positive overall rating. However, the recurring negative feedback regarding service quality, product reliability, and customer issue resolution indicates significant areas for improvement. While many customers have positive experiences, the negative reviews highlight potential inconsistencies in service delivery and product quality that could impact customer trust and satisfaction. Potential customers should consider the mixed feedback and weigh the reported conveniences against the potential for encountering service or product issues.
Absolutely loved shopping here! The staff was super friendly and helpful, and the overall atmosphere was welcoming and clean. Great selection of products at reasonable prices. I’ll definitely be coming back and recommending this place to friends!
Great service! The lady that helped us to choose my daughter’s bicycle is very kind. They delivered the bicycle at our doorstep within 24 hours. Highly recommended.
I would give them 0 or negative stars if there is. They are selling Afforable but LOW QUALITY Electric Scooter. We bought our 8 year old son an electric scooter of his own last February 11, 2023. It was only use in the playground, not in roads. By March 14, it suddenly turns off while our son is using it, and its not charging. We went to the shop yesterday March 20 and have the scooter check. They said that the battery is not part of a 12mos warranty.
It is understandable that battery is not part of the warranty, but WHO IN THE RIGHT MIND WOULD PAY 750DHS AND AFTER A MONTH OF USING IT, THERE IS A PROBLEM IN BATTERY???? Its like you rented a scooter for a month and paid 750dhs.
So better to buy in malls, a little bit expensive but you can be assured of the quality and warranty.
Scammers, i bought them a Winner Sky M365 and after 6months the battery stopped working. They made me pay for changing the battery and even after the battery is not fixed. They told me they would fix it but haven't done anything. Stongly do not buy from them!
Very Good service.. Quick response. They picked up the bicycle and dropped at Door step with in few hours. Very reasonable price too.
Very poor service for full wash cleaning service. They just use oil brush they do that for 1 day before they return the bike ,don't recommend this shop you will waste you time and money
Visited this shop amd bought ebike , team is very cooperative, especially Mr. Salman , the difference between this shop and others is that the team is very skilled , they are specialist in Electrical cycles and regular bikes, they have wide variety of choices , they also stock spare parts and safty gear , they have tabby & Tamara too :-)
Worst service ever! I had to chase them to pick my bikes for a few days. It was not possible to agreed on the times as they were saying that there was heavy traffic so I had to wait till 9/10 pm to get them picked up/delivered.
The price on the website doesn't match with the one they give you.
If you pay with card, expect the vat to be added afterwards.
When they got the bikes, they wrote me to say that the 4 tubes had to be changed. One of the bikes was in good condition as I regularly use it. They told me that they were in bad conditions so I trusted them to change it but I wonder if they just wanted to charge me more money.
I will never use their service again, they are so unprofessional.
Worst service ever! We bought our scooter less that a month and we notice something is off. We went there today for check up service and this 3 guys were no that accommodating at all. One guy make a step to check it as we found out that there were a lot of metal stain inside the engine, he then informed me that there is no warranty if the scooter was being wash out. I mean, its not a car to wash out, and I only used the scooter only for work which is 1 minute away from my house. One more thing, as the guy opened the engine. I have noticed that the parts were already used. After checking the engine this 3 guys started smirking at me as if they wait for me to them what to. They are the mechanic not me! They dont even advice me or explain to me how to fix it or if they have to fix it. Nothing at all! Im so disappointed of how they treat me and again the brand new scooter they’re selling but its used one!
Worst service ever! We bought our scooter less that a month and we notice something is off. We went there today for check up service and this 3 guys were no that accommodating at all. One guy make a step to check it as we found out that there were a lot of metal stain inside the engine, he then informed me that there is no warranty if the scooter was being wash out. I mean, its not a car to wash out, and I only used the scooter only for work which is 1 minute away from my house. One more thing, as the guy opened the engine. I have noticed that the parts were already used. After checking the engine this 3 guys started smirking at me as if they wait for me to them what to. They are the mechanic not me! They dont even advice me or explain to me how to fix it or if they have to fix it. Nothing at all! Im so disappointed of how they treat me and again the brand new scooter they’re selling but its used one!