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Auto Repair
PLATINUM Auto Service Center Dubai | Car Repair | Oil Change Service | Garage in DIP
Category: Auto Repair
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Platinum Auto Service Center Dubai is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, auto bodywork, and auto painting. They also specialize in auto radiator repair and provide essential services like oil changes. For vehicle upkeep, the company offers car wash services. Their expertise covers various aspects of car repair and maintenance, ensuring vehicles are kept in optimal condition.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.5 out of 5 across 225 reviews. Many customers express satisfaction with the quality of service, particularly for routine maintenance like oil changes and general inspections. Specific technicians are frequently praised for their professionalism, knowledge, and attention to detail.
Service Quality:
Strengths in service quality are consistently reported for basic services such as oil changes, tire changes, and puncture repairs. Customers highlight the efficiency and skill of the technicians in these areas. However, a notable weakness emerges in handling more complex repairs, particularly for higher-end vehicles. Several reviews indicate issues with diagnosing problems, potential overcharging for parts, and damage occurring during repairs. Communication and responsiveness also appear to be areas for improvement, with reports of unanswered calls and messages.
Common Themes:
Recurring positive themes include the professionalism and skill of individual technicians, particularly for standard services, and competitive pricing for certain procedures like oil changes. Negative themes center around communication breakdowns, perceived dishonesty regarding parts and billing, and a lack of expertise or care when dealing with more intricate repairs or specific vehicle types. The booking process and availability of staff, such as painters, also seem to be inconsistent.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to be a reliable option for basic auto maintenance services, offering competitive pricing and skilled technicians for routine tasks. However, potential customers should exercise caution when considering this business for more complex repairs or for servicing high-value vehicles. The inconsistencies in communication, billing transparency, and handling of intricate issues suggest that while the business excels in certain areas, there are significant areas for improvement to ensure a consistently high-quality and trustworthy service experience across all offerings.
"I had an amazing experience at Platinum Auto Service Center! Siva, the technician who worked on my car, did an outstanding job. He handled the engine oil change and a full general inspection with great care and attention to detail. I could tell he truly cares about the quality of his work and the safety of his customers. The team at Platinum is professional, friendly, and trustworthy. Thanks to Siva and the Platinum Auto Service team, my car runs smoother than ever. I highly recommend them if you're looking for top-quality service and technicians you can trust!"
"I had an excellent experience with the car service provided by Siva and Somnath. They were professional, knowledgeable, and very courteous. They explained everything clearly, worked efficiently, and made sure my car was in perfect condition before handing it back. Highly recommend their service — truly trustworthy and skilled!
Horrible experience. This place is only suitable for tire change, puncture repair and oil change. Don’t let your expensive Cars get serviced here, they will mess with things they don’t know and later you will hear ‘we tried ‘.
I was servicing my car at Ras Al Khor & Al Quoz since last two years. But, this time I had my oil changed at Platinum and the price was 25% cheaper than what I used to pay. Before visiting, make sure you have an appointment for your works because they are overloaded and closes at 7:00 PM.
Just sweet talk and assurance.
Staff is not trained enough, while opening bumper paint got Ripped off.
I gave my land rover for radiator and axle job, provided all the details about issue and in return what I got was daily excuses on work, spare parts were charged but nothing seems changed by performance and cherry on top they broke rear high stop light panel. This is what happened up to car, now in estimation it started with 2k then 4K and then finally got AED 11.5k bill and later when requested they said it was mistake, final bill was 8k and when asked about additional parts charged, the answer was we changed. Now coming to billing: I have payment receipt of bill but no invoice. Is it even legal ?
Also the person who was dealing for 8 days till mid of the day, suddenly went for 40 days vacation. 😂😂😂
It’s a complete trap and in the end all I wanted to get away from these guys.
Over priced spare parts and they will try to cheat. My car have only 3 spark plugs but they quoted 4
Siva balaji He is such a wonderful guy He changed my oil and oil filter also chek other filters I am very satisfied This guy service thankx siva
The worst service ever
Lairs and not professional
Bad replying on whats up making you feeling that you are begging from them and they are BMW
Not even having a system
When i come to make my car for pain , simply no one is replying and then telling me sorry the painter is not here and come after 10 days
I wasted my time and driving more than 60 KM to come to such bad place
Not recommend them ever
Very bad service, i am calling them since 1 day they don't pickup phone, not answering WhatsApp, one guy answer and immediately hang off the call .
You'll come across many service station (garage) in every area you visit and each center provides you with services which you look forward to being accomplished when rendering your vehicle to the place, however if you stick to one place that you feel comfortable, realizable and trust them to do what you expect then that's great otherwise you need to move on and try somewhere else till you get satisfaction for what you want. This place experience is something you can relate to for your oil change, care service, tire change, dents and paint service as the old staff are accommodating and you can start with a person called "Mohsin" whom will give you that extra care with responsibility on his shoulders. They are situated in Dubai Investment Park-2 (Roshan Investment Warehouse) and all the staff are homely and caring guys, as for their charges they are reasonable and realiable in handling of your vehicle.