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Auto Repair
HPG Auto Repair | Car Service, Car Repair Garage, Oil Change Service, Car AC Repair, Car Mechanic Wo...
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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HPG Auto Repair is a car service and repair garage. The company offers a comprehensive range of services including oil change service, car AC repair, and general car mechanic workshop services. They also provide auto electrician services. Their expertise covers various aspects of car repair and maintenance, ensuring vehicles are in optimal condition.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.9 out of 5 from 473 reviews, the overall customer sentiment towards HPG Auto Repair appears overwhelmingly positive. A significant majority of customers express satisfaction with the services received, highlighting positive experiences with the staff, pricing, and quality of work. However, a small but impactful number of negative reviews indicate significant issues for some customers.
Service Quality and Reliability:
Positive reviews frequently commend the garage for its professionalism, knowledge, and efficiency in diagnosing and fixing car issues. Customers appreciate the transparency in communication and the speed of service. Specific examples include quick repairs, accurate diagnoses, and fair pricing. Conversely, the negative reviews raise serious concerns about the quality of work, with claims of damage to vehicles, theft of parts, and unresolved issues after service, leading to significant additional costs and frustration.
Common Themes:
Recurring positive themes include "exceptional service," "professional team," "great prices," "honesty," and "trustworthiness." Customers often mention feeling well-informed and confident in the garage's abilities. The negative reviews, while fewer in number, consistently point to issues of alleged dishonesty, incompetence, and poor customer service, particularly regarding unresolved problems and unexpected charges.
Final Assessment:
Considering the large volume of positive feedback and the high average rating, HPG Auto Repair appears to be a reputable business that consistently delivers high-quality and reliable service for most customers. The positive reviews strongly suggest a commitment to professionalism, fair pricing, and effective repairs. However, the presence of severe negative reviews, even if a small percentage, cannot be ignored. These isolated but significant complaints regarding alleged damage, theft, and unresolved issues indicate potential inconsistencies in service delivery or isolated incidents that require attention. While the majority of customers seem to have excellent experiences, potential customers should be aware of the reported negative incidents.
Don’t buy any used car from them, when they sell you it looks alright, but then you will have endless problems with the car, don’t ever let them to do the car test, you need to take the car for testing yourself. I bought a car from them and they didn’t tell me it had accident, the car had constant issues for a whole year, in the end the car was scrapped with 30% of its original price, don’t believe these people….
Exceptional Service, Professional Team, and Great Prices! I had an excellent experience with this company! The team is highly professional, knowledgeable, and truly dedicated to providing top-notch service. Their prices are very competitive, and the quality of work exceeded my expectations. I highly recommend them to anyone looking for reliable and efficient service. Thank you for your outstanding work!
I had a fantastic experience at this garage! They fixed my car’s drive belt quickly and at a lower cost. The staff was professional, honest, and efficient. I highly recommend them for any car repairs!
I had horrible experience with them months back I went for normal servicing for Mercedes for the first time and after service my AC air is not cooling anymore, when I ask them to check what went wrong, even after checking they have clue what happened and they told it is ganna cost me additional 2000 + to fix whereby it was working absolutely fine beforehand
I’ve taken my car to this garage twice now, and both times were great. The first time, another garage told me I needed to replace my brake pads, but they were honest and said the pads were fine—just needed a bit of servicing. The second time, I had to get the engine mount replaced, and I was happy with the job they did. The prices are fair, and the staff is skilled and friendly. Definitely recommend!
My experience with HPG Auto was wonderful, I can highly recommend them. They are very honest and trustworthy. They diagnosed the issue I had with my car in a professional manner. They started the job on the same day and had it fixed by the end of that same day, and now the car runs like a dream, the team are so friendly that we actually became friends, this is now my go to garage in Dubai. You will not be disappointed with them, unlike other garages that are dishonest and liars and are in it for a quick cash grab, iv had very bed experiences with so many other garage's in Dubai. HPG Auto Repairs are the best
Terrible experience. They knew the issue but only asked for more money without fixing anything. Car broke down again within 15 km. Worst customer service ever
Top service and great prices. No hidden charges. I had an excellent experience at this garage! They fixed my Yaris quickly and kept me updated throughout the process so I always knew what was going on. I really appreciated their transparency and professionalism. Highly recommended
Unacceptable service. They delivered my car without fixing the problem and charged extra. Car broke down again within 15 km Highly disappointed. Waste service ever..
Worst Experience Ever – HPG Auto Repair Ruined My Mercedes!
If I could give zero stars, I would! I took my Mercedes E240 to HPG Auto Repair for a simple steering oil change, and they completely ruined my car.
1. Destroyed Engine Sealings – Instead of just changing the steering oil, they damaged all the oil seals in my engine, causing major leaks. Now I have to spend a fortune fixing something that wasn’t even a problem before!
2. Stolen Parts – They literally stole the main filter from my car. Who does that?!
3. Battery Scam – They swapped out my car battery and put in an old, weak battery, hoping I wouldn’t notice.
I have all the pictures and as an evidence.
This shop is nothing but a bunch of scammers and unprofessional mechanics. I regret ever trusting them with my car. If you care about your vehicle, stay far away from HPG Auto Repair!