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Auto Repair
New Expert Excellent Auto Repairing - Car Repair in Dubai | Service Center & Car Garage Al Quoz
Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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Category: Auto Repair
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New Expert Excellent Auto Repairing is a comprehensive automotive service center in Dubai. The company offers a wide range of services including auto repair, auto body work, dent removal, and auto painting. They also provide auto machine shop services and have an auto parts market. The company offers general car repair and maintenance, and acts as a motor vehicle dealer. Additionally, they offer small engine repair and vehicle inspection services, making them a one-stop shop for various automotive needs.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.8 out of 5 from 209 reviews, the overall customer sentiment appears to be overwhelmingly positive. While a small number of negative reviews exist, the vast majority indicate a high level of satisfaction with the services provided.
Service Quality and Strengths:
Recurring positive themes highlight the business's strengths in several areas. Customers frequently praise the quality of the repair work, noting effective fixes for issues like AC problems and extensive repairs on German cars. Transparency in pricing and timelines is a significant positive, with customers appreciating clear communication and quotes provided before work commences. The staff, particularly Prashanth and Rehman in positive contexts, are often described as friendly, professional, and easy to contact. The business is also noted for its ability to handle specific car makes like Peugeot and for providing thorough services like deep cleaning. Efficiency and speed in completing repairs are also mentioned as positive aspects.
Areas for Improvement and Weaknesses:
The negative reviews, though few, point to significant areas for improvement. Issues with rude and unprofessional behavior from staff, specifically mentioned in relation to Prashanth in negative reviews, are a concern. There are also complaints regarding the handling of Groupon customers, including feeling unwelcome and experiencing a lack of attention or promised services. Allegations of recommending unnecessary costly repairs and a perceived lack of knowledge from management in some instances are also raised. The issue of reviews being potentially deleted to maintain a high rating is a serious concern regarding transparency and trustworthiness.
Common Themes:
Key themes emerging from the reviews include the importance of transparent communication, the impact of staff professionalism on customer experience, the effectiveness of the repair work, and the potential for inconsistency in service delivery, particularly concerning promotional offers and certain staff interactions.
Final Assessment:
Considering the high average rating and the volume of positive feedback, this business generally appears to deliver high-quality and reliable service. The strengths in repair quality, transparency, and positive staff interactions are significant contributors to customer satisfaction. However, the negative feedback, while limited, highlights critical areas that require attention, particularly regarding staff conduct, consistency in service for all customers (including those using promotions), and addressing concerns about potential review manipulation. To maintain and enhance its reputation, the business should focus on ensuring consistent professional behavior from all staff members and addressing the issues raised by negative reviewers to ensure a positive experience for every customer.
Fantastic experience! They fixed my car quickly, explained everything clearly, and provided top-notch service at a fair price. The staff was friendly and professional, and my car runs perfectly now. Highly recommend this garage for anyone looking for reliable and honest repairs!
Great Experience with this place. Prashanth and his team were transparent with the costs and time required for some extensive repairs for my German car. Easily contactable for follow ups, and quotes provided before every item of work required. Would recommend!
Great work on a deep clean of my 10 Year old car.. was amazed at the results as my car seemed new when I got back .. dust and grime was removed from every nook and corner of the car you can imagine .. and customer service was friendly .. would recommend this outlet positively
Had to get the ac compressor, condenser and valve replaced for the ac in my car (Lexus). This place did an excellent job. Ac works really well and cools instantly. Definitely recommend!
I bought Groupon and visited the place,
I pulled in and searched for someone to tell what im here for after several minutes the one in charge decided to show up and made me feel like unwelcomed because i paid by Groupon.
The waiting area is hot and ants are everywhere.
I had a question about a certain service, i had to ask 3 times and he answered me after 20 minutes about something else.
they were supposed to do several check points for the car and top up fluids but they didnt.
Its cheap place but not recommended
Pathetic service and misguiding staff, specially the manager. They recommend costly repairs and replacement of parts even when not required
Rahman used to be a good incharge but now the new incharge Prashanth is impolite and unprofessional.
They were verynice, specially they support Peugeot cars 🚘 , also Mr Rehman was very friendly also staff is nice Thanks for this experience and going to visit you again
Very rude behavior and very unprofessional.
I have reviewed them twice and they are deleting the reviews so that their ratings doesn't drop. The worst garage ever. Their only motive is to take money out of their customers pocket without any work done. Very unprofessional and specially Prashant. Doesn't know anything about cars with Zero knowledge and managing the whole garage.
Very rude behaviour. I am showing the manager that groupon oil change price is xx and he is saying he will not do it in that price. Not listening to anything and rejected to do the service. Will never go back there. Be aware of the scam please..
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