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Auto Repair
G Performance Garage
Category: Auto Repair
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G Performance Garage is an auto repair shop that offers a comprehensive range of services to keep vehicles running smoothly. The company offers general automotive repair, preventative car maintenance, and specialized services. Their expertise includes brake repair, engine repair, transmission repair, and electrical system diagnostics and repair. They also provide services such as oil changes, tire rotations, and fluid flushes as part of their preventative maintenance program. G Performance Garage is equipped to handle various makes and models, providing reliable and efficient service for all automotive needs.
Overall Customer Sentiment:
Based on a collection of 25 reviews with an average rating of 4.2 out of 5, customer sentiment appears generally positive, although there are notable instances of significant dissatisfaction. While a majority of reviews express appreciation for the service received, a minority highlight serious concerns regarding communication, service quality, and guarantee fulfillment.
Service Quality and Reliability:
Positive feedback frequently commends the team's professionalism, care for vehicles, and ability to accurately diagnose and resolve complex issues that other shops have missed. Several customers report long-term satisfaction with repairs. However, negative reviews strongly contest the reliability of the service, citing instances of premature part failure and a perceived lack of accountability after service completion.
Common Themes:
Recurring positive themes include effective problem-solving and a high level of technical expertise. Conversely, a significant negative theme revolves around communication breakdowns, particularly regarding service details and guarantees. The discrepancy between initial promises and post-service actions is a prominent point of contention in critical reviews.
Final Assessment:
The available reviews suggest that this auto repair shop possesses strong technical capabilities and is capable of delivering excellent service for many customers. The high average rating and positive testimonials support this. However, the presence of strongly negative reviews, particularly those detailing issues with communication, guarantee adherence, and the longevity of repairs, indicates potential inconsistencies in service delivery and customer handling. While the shop appears to excel in technical execution for some, addressing the reported issues with transparency, communication, and post-service support is crucial for ensuring consistent customer satisfaction and building trust. Potential customers should consider the mixed feedback and potentially seek clarification on service guarantees and communication protocols.
"I would like to thank the team for their excellent service. I truly appreciate their professionalism and the care they took with my vehicle. Thank you!"
I would honestly give it a worse rating than this if I can , they are just a bunch of liars , saying they will give you a guarantee on they work before you give them the car , and after they are done with the work , they are just gonna say we won’t give you a guarantee on anything , I paid 115k for pistons and connecting rods for my engine and an upgraded gear box , my engine didn’t survive a week , and the gearbox too , and of course they said they will give me a guarantee on their work and after I received the car they told me we don’t give you any guarantees , and we are not responsible for anything as soon as you collect your car , overall I just want to warn anybody who tries and get anything done at this shop , that your car will get the worst service ever , and when something happen they will just blame it on you
Thank you guys for the best service.. my car had issues, and you make it good since 4 months i don’t have any headache any more.. miracle garage, thank you 🙏🙏🙏
The worst place ever, I contacted them regarding the offer of the dyno, I asked them if they will make also tune pop ups or fuel consumption... they said you can come to our garage and check with the specialist, okay why you didn't tell me that dyno run is different from dyno tune, once I just reach after coming from Umm Qoween they explained for me that run is different from dyno, why not explaining when I asked you before ? We are not specialist is cars to know the difference! I am really upset about it because you have un professional people to handle customers...
They have been the best. They have not missed a single detail in working toward perfecting the performance and fine tuning of this vehicle. It has been in several shops before but this one has detected the problems the others totally missed and has corrected them. Top notch facility with great staff and technicians.
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