MV Agusta UAE

4th St - Al Quoz - Al Quoz Industrial Area 3 - Dubai

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Business Listing

Motorcycle Repair

Auto Repair Motorcycle Repair

MV Agusta UAE

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About MV Agusta UAE

MV Agusta UAE, operating under the business name MV Agusta UAE, is a motorcycle dealer. The company offers a range of services related to the sale and maintenance of MV Agusta motorcycles. This includes the sale of new and used motorcycles, as well as providing servicing, repairs, and genuine parts for these high-performance bikes. They cater to enthusiasts and owners of MV Agusta motorcycles, ensuring their bikes are kept in optimal condition.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment is largely positive, as reflected in the high average rating of 4.6 out of 5 across 168 reviews. Many customers express satisfaction with the staff's knowledge, helpfulness, and passion for motorcycles. The dealership is frequently praised for its welcoming atmosphere, extensive product range (including bikes, accessories, and gear), and fair pricing. Several reviews highlight positive interactions with specific staff members, emphasizing their willingness to provide detailed information and guidance.
Service Quality:
While the majority of reviews indicate a positive experience, a significant area of concern lies within the service and maintenance department. Several negative reviews detail issues with diagnosing and resolving mechanical problems, particularly with MV Agusta motorcycles. Customers report prolonged service times, unresolved issues after multiple visits, and perceived lack of technical expertise. Communication and customer care within the service department are also cited as areas needing improvement, with some customers expressing frustration with the responsiveness and attitude of staff when problems arise.
Common Themes:
Recurring positive themes include the staff's product knowledge, friendly and passionate demeanor, and the wide selection of motorcycles and gear. The dealership's showroom environment is also frequently mentioned positively. Conversely, the most prominent negative theme revolves around the service department's ability to effectively diagnose and repair complex mechanical issues, leading to customer dissatisfaction and a perceived lack of professionalism in handling service-related complaints.
Final Assessment:
Based on the provided reviews and overall rating, the business appears to excel in sales, customer interaction, and product offerings, contributing to a generally positive customer experience. However, the recurring issues highlighted in the negative reviews regarding the service department's technical proficiency and customer care warrant attention. While the dealership is a strong contender for motorcycle purchases and gear, potential customers seeking reliable and efficient maintenance services, particularly for specific brands like MV Agusta, should consider the feedback regarding the service department's performance. Addressing the reported shortcomings in service quality is crucial for the business to consistently deliver high-quality and reliable service across all aspects of its operations.

Amenities
Cheques Credit cards Debit cards In-store pick-up Same-day delivery Wheelchair-accessible car park Wheelchair-accessible entrance Delivery
Map
Overall Google Reviews
4.6 (168 reviews)
Review 1 of 10
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4.6 (168 reviews)
Member since
May, 05 2025
Location
4th St - Al Quoz - Al Quoz Industrial Area 3 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 10:00 AM - 08:00 PM
Tuesday 10:00 AM - 08:00 PM
Wednesday 10:00 AM - 08:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 01:30 PM - 08:00 PM
Saturday 10:00 AM - 08:00 PM
Sunday 01:00 PM - 08:00 PM
Services
Motorcycle dealer
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