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Mobile phone Repair
Mobile Outfitters
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Mobile Outfitters is a business specializing in mobile phone services. The company offers a range of solutions including mobile phone repair, addressing issues with various devices. They also function as a cell phone accessory store, providing a selection of products to complement mobile devices. As a general repair service, they handle different types of repairs. A key service offered is screen repair, fixing damaged or cracked phone screens.
Customer Review Summary
Overall Customer Sentiment:
Based on the provided data, the business maintains a generally positive overall customer sentiment, reflected in a high average rating of 4.6 out of 5 stars across 241 reviews. This suggests a significant portion of customers have had satisfactory experiences.
Service Quality:
Positive feedback frequently highlights good customer service and friendly staff, with specific mentions of positive interactions with personnel. This indicates a strength in customer-facing interactions and potentially a welcoming environment.
Common Themes:
While the majority of reviews are positive, a recurring negative theme centers around the quality and durability of screen protectors. Several reviews describe issues with screen protectors peeling off shortly after application, requiring multiple replacements, and concerns regarding warranty fulfillment and additional fees for repairs. This suggests a potential weakness in the quality control or product selection for certain accessories.
Final Assessment:
The business appears to excel in providing positive customer service experiences, contributing significantly to its high average rating. However, the consistent negative feedback regarding screen protector quality and associated warranty issues indicates a specific area requiring attention. While the overall sentiment is strong, addressing the concerns related to product quality and warranty practices for screen protectors would likely further enhance customer satisfaction and solidify the business's reputation for reliable service across all offerings. The business demonstrates strengths in customer interaction but faces challenges in the perceived quality and longevity of certain products.
Good experience and good customer service.
Terrible Experience - Avoid at All Costs! I recently bought a “full protection” screen sticker for my phone from this place, which cost me an outrageous 250 AED. From day one, the sticker has been peeling off every time I change it. I had to pay extra to get it replaced twice, only to have the same issue again. When I finally asked for a refund, I was treated disrespectfully by the supervisor. Being a loyal client for three years, I expected much better. Unfortunately, it seems they care more about making quick money than taking care of their customers. I do not recommend this place – they’ve lost a long-time client with their poor quality and even poorer service!
The product is of poor quality within five months. It was changed three times, and the warranty was supposed to be for life. I was also notified when installing, but today I was surprised by their request for fees for repair. I advise you not to deal with them.
Waste of money and time. iam using their screen protector for the last 5 years, but recently they have changed the quality, and it comes out of the screen after 1 or 2 days So don't waste and single dirham there
Woow what a good customer service and person who work ter i believe that he supervisor his name Abdul jaleel awesome guy + friendly I recommended to visit this shop
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