Minutes

“I will go tomorrow to speak with the person in charge because I noticed previous attempts to deceive me, but I was attentive and they didn’t succeed. Unfortunately, today I was actually deceived, and that’s what prompted me to write this comment. It’s not about the money at all, but about the principle of honesty and transparency in dealing, which I highly value in any business relationship.

What’s even more frustrating is that I was deceived by an Egyptian man who pushed me to pay for 8 documents, even though I clearly asked for only 2. They proceed with the paperwork they choose without properly informing you, and once it’s done, they force you to pay. This kind of behavior is completely unacceptable.

It’s disappointing to encounter such practices, especially when choosing a place where you expect the interaction to be based on trust and mutual respect. I do not accept deception in any form, and I hope the management takes this issue seriously to ensure a better experience for customers in the future.”

Absolutely terrible experience at MINUTES in Dubai Mall. The store had a clear sign stating: “Your purchase is free if the receipt is not given.” After I paid and confirmed with the cashier that everything was done, I left—without receiving a receipt.

When I returned just minutes later to claim the offer based on their own policy, the staff quickly printed a receipt and refused to take responsibility. Instead of handling the situation professionally, multiple staff members started arguing and making excuses. I asked to speak with a manager, but no one took accountability.

The most disappointing part? As I walked away, I could hear the staff laughing at me behind my back. This level of unprofessionalism and disrespect is unacceptable, especially in a store located in Dubai Mall, which is known for high standards.

Avoid this place if you value honesty, customer service, or even basic decency.

Absolutely terrible experience at MINUTES in Dubai Mall. The store had a clear sign stating: “Your purchase is free if the receipt is not given.” After I paid and confirmed with the cashier that everything was done, I left—without receiving a receipt. When I returned just minutes later to claim the offer based on their own policy, the staff quickly printed a receipt and refused to take responsibility. Instead of handling the situation professionally, multiple staff members started arguing and making excuses. I asked to speak with a manager, but no one took accountability. The most disappointing part? As I walked away, I could hear the staff laughing at me behind my back. This level of unprofessionalism and disrespect is unacceptable, especially in a store located in Dubai Mall, which is known for high standards. Avoid this place if you value honesty, customer service, or even basic decency.

Amazing experience! Done quickly and professionally. Hats off! Thank you to Anusha who really looked after me. He fixed my chain nicely and in about 3 minutes! 5⭐️

Bad service! Don't give expensive things for repair, they don't know how to work with them. They ruined my loro piano shoes! They cut off the sole and glued on the tread.

Had a great experience at Minutes! Anusha provided quick and efficient service, fixing the knuckle on my bracelet in no time. Super professional and friendly—really appreciate the fast turnaround. Highly recommend!

I had a fantastic experience with Kamran at Minutes! He was incredibly helpful, professional, and made the entire process quick and stress-free. Kamran explained everything clearly, answered all my questions, and ensured I left with exactly what I needed. Highly recommend working with him if you’re visiting Minutes – excellent service from start to finish!

Sampath an attentive and responsive employee who fixed my son's toy. It was necessary to disassemble the toy and change the thread in the spool. Thank you for fast and great experience.

The staff named AMR from Minutes Dubai Mall was very rude. I came to the store and wanted some print out where I usually did monthly on the same shop.Surprisingly the guy act so wired. He printed the files i need but it was not in a good shape so i told him i will not accept it and he just shouted like OK IF YOU DON’T LIKE and teared the print out in front of me which is disrespectful. I ask for the manager incharge and i saw one filipina lady and told her the incident the printer was not working properly thats why the prints comes in bad shape. I told its ok but atleast explain properly or either dont print it as it was also waste of paper and effort from their side then explain properly that the printer is not working fine unlike being too rude without any reason.

They have my phone since 2nd January 2025
They aren’t responding to the messages and not even giving a quote