Ecity | Dubai Mall

"I recently purchased an iPad 10th Generation as a gift for my daughter during the Dubai Shopping Festival. Jason and Liezel guided me throughout the selection process, offering excellent assistance. They also offered enticing freebies with the purchase, which added great value. As a single mom on a budget, I opted to pay using Tamara, and the total bill came to 2,442 AED. Yahya was incredibly patient and helpful, especially when the payment was declined initially. He sent me the link again and ensured everything was sorted smoothly. I had a wonderful experience with their outstanding customer service. Kudos to the team for their professionalism and dedication. Keep up the great work!"

hi ..yesterday I was shopping with my family dubai mall Ecity.Ms.andriya sales lady help us a lot to get the right product to us with full information and very customer oriented sales person ..we are glad for your service and definitely next time also we will contact you once we are there ..they have very innovative gadgets for reasonable prices..high quality product ..definitely worth it..thanks again andriya..wanna buy some more products we will visit soon

I bought a laptop from Ecity, and the service was super. Initially, when I walked in, no one was attending to me, but finally, the computer expert came over, and it was one of the best customer service experiences I have ever had. He was kind, patient, knowledgeable and funny. He gave me a good discount and helped me set up the computer before I left. I was buying the laptop for someone else and dreading the experience, but he made it so much fun and painless. So grateful, Safder. I will be back and send all my friends.

I had a terrible experience trading in my phone at Dubai Mall store. We agreed on a price, but they ended up deducting more than what was discussed. When I noticed and requested a refund for the extra amount, they kept making false promises, saying “today” and then “tomorrow.” It has now been a week, and I am still running after my money.
Their lack of honesty and professionalism is unacceptable. I do not recommend this place to anyone looking for a fair and transparent transaction.

I had a terrible experience trading in my phone at Dubai Mall store. We agreed on a price, but they ended up deducting more than what was discussed. When I noticed and requested a refund for the extra amount, they kept making false promises, saying “today” and then “tomorrow.” It has now been a week, and I am still running after my money. Their lack of honesty and professionalism is unacceptable. I do not recommend this place to anyone looking for a fair and transparent transaction.

Muhammad zubair is a professional custom oriented seller . And one of the reason that we buy 2 iPad from you is his attitude Thanks to him

Please check the item you purchase before leaving shop. If it is defective item it going to be your falult since you dont check it. Horrible service.
Dont expect anything from them. They will keep on saying No. They will make you fool. They will never say sorry. I really wonder these kind of shop still exist. Please go other shop to buy electronic item. Whatever happens they will blame you and make very uncomfortable.
I do want write all kind of negative words and comments for them. They shouldnt use a word customer service. Please dont go there.
Plus the person who has a title as a manager in the shop is worst person to contact.

scammers! made an order online. then cancelled it. and they disappeared, do not answer calls and messages!!! I can not get my money back! be careful!

Unprofessional staff , No after sale support, they didn’t complete the bank paperwork as agreed and made a terrible mistake. They didn’t listen to any of my complaints and they will comment with please send us your complaint!!! The store manager will not provide you with any help or support.
They gave us a “gift” that was broken and unusable when we got home. Not recommended shop.

Very unfriendly staff, the manager Kamal is not pro costumer.They sell us different product and didn’t accept it back, even if on the cash bill says I have the right to change it in the term of 7 days. They made us to look like liars, and they tried to ruin our relationship. Very bad services, I don’t recommend them, no,no,no.