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Air Conditioning Repair
Koona Electromechanicals LLC
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Koona Electromechanicals LLC is an HVAC contractor offering a comprehensive range of services. The company offers installation, maintenance, and repair of heating, ventilation, and air conditioning systems for residential, commercial, and industrial clients. Their expertise includes working with various types of HVAC equipment, ensuring optimal performance and energy efficiency. They provide solutions for climate control, air quality improvement, and system upgrades. Koona Electromechanicals LLC is committed to delivering reliable and professional HVAC services to meet the diverse needs of their customers.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 61 reviews. While a small sample of reviews is provided, the majority express satisfaction with the service received.
Service Quality:
The reviews highlight several areas of strong service quality. Customers frequently praise the professionalism, diligence, and organizational skills of the technical teams. Specific mentions of successful AC, electrical, plumbing, and general repair work suggest competence across various service areas. The responsiveness and efficiency of the call center and WhatsApp communication are also consistently noted as positive aspects.
Common Themes:
Recurring positive themes include prompt response times, effective problem resolution, and the convenience of communication channels. The value of annual maintenance contracts is also a prominent theme, with customers recommending them for stress reduction and consistent service. Conversely, a less frequent but notable theme points to potential areas for improvement, such as perceived inflexibility, high pricing, and limitations in certain service areas like carpentry.
Final Assessment:
Based on the provided data and review analysis, the business generally appears to deliver high-quality and reliable HVAC and maintenance services. The high average rating and consistent positive feedback on technical expertise, responsiveness, and communication indicate a strong operational foundation. While some areas for potential improvement exist, the overall pattern suggests a business that effectively meets the needs of a significant portion of its customer base, particularly those utilizing their contract services.
After the heavy rains we had water damage to ceilings and walls. The Koona team came promptly to quote for repairs and repainting, and the job was done to the usual great standard, with a clean and tidy house after. We have 2 contracts with Koona now, one for the family villa and another for a rental property. They are only a WhatsApp away if needed, with a prompt professional team.
Koona has been our maintenance company for the past 6 months. They have good and weak sides. For me the inflexibility, the very high prices, the contract excluding many unknowns and the ability to build a relationship are all not sufficient. Also I find their services with regard to carpentry almost non existing. The ladies on WhatsApp respond fast and are polite, but without value add. Overall its an average for me.
My previous landlord had an annual contract and Koona was amazing. Same day callout and within a few hours they’d be there to fix things. We still use them when we have issues and the service is just as great. If I owned, I’d definitely have a contract. Less stress. On my next rental I will look into an annual contract as a tenant. The call center is great. They immediately respond to WhatsApp messages. The guys that come to fix things are really good and know their stuff and get things fixed quickly. We’ve had them out for AC, water pump, lights, electrical and other issues. I highly recommend Koona.
Vijay, sohail,dilip,riswan,mahesh, they’ve done a great job from the AC, Electric and plumbing works. Would highly recommend them.
We just had our regular maintenance inspection carried out and the Koona team (number 7) were superb on every level - professional, diligent and organised to the highest degree. Service levels and communication from May have also been first rate. We can’t recommend Koona enough. Thank you.
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