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Auto Repair
Avenue Auto Services
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Avenue Auto Services is a comprehensive automotive repair business. The company offers a wide range of services including general auto repair, auto air conditioning service, and auto electrical service. They also specialize in auto body work, with a dedicated auto body shop and skilled auto bodywork mechanics. For issues with glass, the company provides auto glass repair services. Additionally, they function as a car battery store and offer general repair services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided data points (269 total reviews, 3.8 average rating). While a significant portion of reviews express high satisfaction with professionalism, honesty, and service quality, a notable minority report extremely negative experiences involving alleged dishonesty, use of used parts, and incomplete work leading to further vehicle issues.
Service Quality:
Reviews highlight both strengths and significant weaknesses in service quality. Positive feedback frequently mentions professional and friendly staff, efficient service, and going the extra mile for customers. Conversely, negative reviews strongly criticize the quality of repairs, the use of potentially counterfeit or used parts, and poor communication regarding vehicle status and repair timelines.
Common Themes:
Recurring positive themes include appreciation for professional and friendly staff, particularly mentioning specific individuals, and satisfaction with the overall service experience. Negative themes consistently revolve around allegations of dishonesty, the use of non-original or used parts, extended repair times, and a lack of resolution for ongoing issues.
Final Assessment:
Based on the available data, Avenue Auto Services appears to have a polarized customer base. While many customers report positive experiences and recommend the service, a concerning number of reviews raise serious allegations regarding honesty and the quality of repairs. The discrepancy between positive and negative feedback suggests inconsistency in service delivery. Potential customers should consider the mixed reviews and exercise caution, potentially seeking clarification on parts sourcing and repair processes before committing to service. The business may benefit from addressing the concerns raised in negative reviews to improve overall customer satisfaction and build trust.
Avenue Auto Service is the best place to service your car trust me they service is top notch 100%
Friendly and very professional staff and kind management especially Mr. Armaghan. I'm so happy and satisfied. Strongly recommend for prime services. Thanks to all team of Avenue Auto Services.
I dealt with "Avenue" car service workshop and my experience with them was disastrous by all standards. At first, I was looking for a reliable workshop to maintain my car, but I later discovered that this workshop is blatantly cheating and deceiving. On my first visit, they asked me to change some important parts in the car. Of course, they promised me that they would use original and new spare parts. Unfortunately, it turned out that the workshop had used used spare parts that were devoid of any guarantees, and that they were even taken from the scrap. When I tried to inquire with them, they denied it. My suffering with them continued for six months, as I went to them repeatedly to solve the problems that were exacerbated by poor maintenance and counterfeit parts that they put in my car. Unfortunately, this experience caused the car to be destroyed. After several months of the harm that my car was exposed to, I discovered that many other customers were suffering from the same problem, and that "Avenue" exploits the trust that customers place in reliable workshops and then markets used spare parts as if they were new and original. This experience was a hard lesson for me in the importance of carefully searching for reliable workshops. Unfortunately, this type of fraud harms customers and exposes them to huge financial losses, and leaves a negative impact on the cars they deal with. I swear to God Almighty that I am honest in my words and I will be held accountable for them before God
They are lazy untrustworthy worker and never completed the job, my vehicle was at their workshop for one month and in the end it broke down completely when I took it for a test drive I had to return it to them and they hold it in the garage without any update for weeks. DO NOT USE THEIR SERVICES … look at the screenshot he admit all bad experience reviews are true!
Well honestly its quiet difficult to find honest garage in dubai BUT Avenue Auto is totally different they are not only honest but they are service is also very professional, big thanks to Mr Armagan he not only provided me with a great service but also went extra mile to deliver my vehicle is a very short notice at my home. They deserve not 5 but 10 stars. Highly recommend specially for german cars.
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