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Auto Repair
King Road Autos Repairing
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King Road Autos Repairing, , is an auto repair shop. The company offers a comprehensive range of services including auto electrical service, auto painting, and car battery sales. They also provide general car repair and maintenance services. Additionally, the company offers chauffeur services and operates a car wash business.
Customer Review Summary and Business Assessment
Overall Customer Sentiment:
Based on a total of 226 reviews with an average rating of 3.7 out of 5, customer sentiment appears mixed, leaning towards moderately positive but with significant areas of concern. While some customers express high satisfaction with specific services and staff interactions, a notable portion report negative experiences, particularly regarding timeliness and quality of work.
Service Quality and Key Strengths:
Positive feedback highlights quality workmanship, particularly in body painting and accident repair, with some customers receiving their vehicles earlier than promised. Specific staff members are commended for their professionalism and efficiency. The business is also noted for going an "extra mile" to assist in some instances.
Common Themes and Weaknesses:
Recurring negative themes include significant delays in service completion, particularly for insurance claim repairs and painting jobs, often extending far beyond initial estimates. Issues with the quality of repairs, such as incorrect fittings, paint stains, and damage to other parts of the vehicle, are also reported. Poor communication, difficulty reaching staff, and unsatisfactory aftercare are frequently mentioned. The physical space of the garage is described as "very congested," which may contribute to operational challenges.
Final Assessment:
While the business demonstrates the capability to deliver high-quality results in certain areas and benefits from positive interactions with some staff, the inconsistency in service delivery, particularly regarding timelines and the quality of post-service care, significantly impacts the overall customer experience. The recurring issues with delays and reported quality concerns suggest potential operational inefficiencies and a need for improved quality control and communication protocols. Customers seeking timely and consistently high-quality service may need to consider these factors when choosing this business.
Came here for my mg hs car accident repair through insurance. They promised me 5 days but they handed over my vehicle within 4 days. Their work is excellent and on time. Thanks to Mr. Shinil, Mr. Manoj and their team for their swift response and support. 🙏👍
Don't give your insurance claim vehicle for repair . It would be best to avoid giving them the car to service. They won't provide the right service and will keep us waiting for too long. The fittings weren't correct. they repaired it after having a revisit. After service, seat cushions show white paint stains. Improper cleanliness and unsatisfactory aftercare. It is preferable to choose any other repair facility for your vehicle's needs.Very Congested Garage.
Don't give your insurance claim vehicle for repair . It would be best to avoid giving them the car to service. They won't provide the right service and will keep us waiting for too long. The fittings weren't correct. they repaired it after having a revisit. After service, seat cushions show white paint stains. Improper cleanliness and unsatisfactory aftercare. It is preferable to choose any other repair facility for your vehicle's needs.Very Congested Garage.
Good service. They go an extra mile to assist. They got good team.
I had my Nissan Altima body painting done at this workshop and I’m extremely satisfied with their service and quality. Everything was handled smoothly and professionally. Mr. Shinil coordinated the entire process for me, and he was truly helpful and efficient. Highly recommend this place for anyone looking for quality workmanship and great customer service.
My 5⭐️ rating is for their quality and for the finishing of their work which they have done for my car. Best service from King Road and handovered my car within 4 days . But the wasing was not good thats the only negative felt for me. Or else everything was good.
My car windshield was replaced by them. There are visible big scratches on the Bonnet. It appears that the new windshield was kept on the bonnet and it was dragged while fitting. Very bad experience.
Not happy with their services.....got my car painted and the job was done poorly, they took quite some time to do the job and everytime it's like 'will be ready tomorrow'. Very very congested garage....staff are courteous....but still not recommended.
Very bad bad service . I have been promised in 21 days to fix my car and not fixed properly after two months waiting . They put me In un safe condition. Three visit after finish with careless. I dont know how insurance company spoiled their name with such work shop . I will never deal with insurance company deal with such Shops
Very bad experience twice. Never bring your vehicles here if you want them back on time. They will take at least 30-45 days for a small painting job. The customer service is the worst—they never pick up calls and show no regard for customers. They just say they have too many vehicles.