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Auto Repair
Denso Auto Repairing Workshop
Category: Auto Repair
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Denso Auto Repairing Workshop, also known as Denso Garage, is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, addressing issues from routine servicing to complex mechanical problems. They provide expert auto bodywork, including dent removal and painting services to restore vehicles to their original condition. Denso Garage also specializes in auto glass repair, ensuring the integrity and safety of vehicle windows and windshields. Additionally, they offer vehicle inspection services to assess the condition of cars and provide necessary recommendations. For added convenience, the company also functions as an auto insurance agency, assisting customers with their insurance needs.
Overall Customer Sentiment:
Based on a total of 166 reviews with an average rating of 3.5 out of 5, customer sentiment towards Denso Garage appears mixed. While a significant portion of customers express satisfaction, a notable number report negative experiences, particularly concerning communication and quality of work.
Service Quality:
Reviews indicate variability in service quality. Positive feedback highlights professionalism, cost-effectiveness, timely completion of work, and convenient pick-up/drop-off services. Conversely, negative reviews frequently cite issues with the quality of repairs, including damage to vehicles during service, improper installation of parts, and poor finishing.
Common Themes:
Recurring positive themes include efficient service and good follow-up for some customers. However, consistent negative themes revolve around poor communication, lack of responsiveness to calls and messages, disorganization regarding spare parts information, and unsatisfactory repair outcomes. The reliance on insurance referrals appears to be a factor for both positive and negative experiences.
Final Assessment:
Denso Garage demonstrates the capacity to provide satisfactory service for some customers, particularly in terms of efficiency and cost. However, the recurring issues with communication and the quality of repairs, as highlighted in a significant number of reviews, suggest inconsistencies in service delivery. While the average rating is moderate, the severity of some reported negative experiences indicates areas requiring significant improvement to ensure consistent high-quality and reliable service for all customers. Potential customers should consider the mixed feedback and weigh the reported strengths against the weaknesses before utilizing their services.
I had an extremely disappointing experience at this Denso garage. I left my car with them for a week, and the service was absolutely terrible. The team is highly irresponsible—they never attended my calls or bothered to call me back. Despite repeated follow-ups, I didn’t receive proper updates, even via WhatsApp messages. To make matters worse, they were completely unorganized when it came to providing spare parts information, which was always incorrect or delayed. This lack of professionalism and accountability left me utterly frustrated for an entire week. I strongly advise against using their services. If you value your time and peace of mind, avoid this garage at all costs. Truly a bad experience!
I serviced and got some repair work done by Denso Garage. Very professional and cost effective service done by them. They picked up and dropped off my car from my home and more importantly delivered the repair works on time. Thank you.
One of the worst services really we have to call 100 time no body pick the calls and work he worst we have replaced the new bumper and they have fixed be screw not by lock please avoid go to this worksheet they have spoiled by car totally and the finishing is very bad
Update - after complaints they called me to fix the damages. Appreciate the thought but the works too shabby. If there was an option to rate them zero stars or even negatively id go for that. Horrible horrible service. Had to get my wind sheild fixed and insurance pointed me to them. They've damaged my car further. The windshield installed isn't proper i can hear the air woosh when driving. They've broken the front rubber pannels on both ends and inside my entire upholstery is damaged with dark marks, dust, etc. pathetic service. Id rather pay then get free insurance from service from these scammers
very good service and follow up. I went there because insurance suggested this garage for my accident repair. Very happy with their work. I even got a free polish. Highly recommended.
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