Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Computer Repair
Ensure Services
Category: Computer Repair
The company offers a comprehensive range of repair services for Acer products. This includes diagnos...
Category: Mobile phone Repair
Aircon Services LLC, operating under the website http://airconservicesuae.com/, is a business that o...
Category: Auto Repair
King Road Autos Repairing, , is an auto repair shop. The company offers a comprehensive range of ser...
Category: Auto Repair
Denso Auto Repairing Workshop, also known as Denso Garage, is a comprehensive automotive service pro...
Category: Auto Repair
Tasjeel Al Qusais Ind Area 5, operates as a comprehensive vehicle service center. The company offers...
Ensure Services is a business that offers a comprehensive range of technology repair and support services. The company offers expertise in computer repair, addressing various hardware and software issues. They also provide computer networking services, assisting with setup and maintenance. Ensure Services offers general computer support and services, helping users with technical difficulties. Data recovery services are available to retrieve lost or inaccessible information. The company offers mobile phone repair, fixing common smartphone problems. Printer repair services are provided to resolve printer malfunctions. Additionally, Ensure Services offers screen repair for various devices.
Customer Review Analysis Summary
Overall Customer Sentiment:
Analysis of customer reviews indicates a mixed sentiment, leaning towards dissatisfaction. While a small number of reviews highlight positive experiences with prompt service and helpful staff, a significant portion expresses frustration and negative experiences, particularly concerning communication and service turnaround times. The average rating of 3.3 out of 5, based on 1065 reviews, further supports this mixed but generally unfavorable sentiment.
Service Quality:
Reviews suggest inconsistencies in service quality. Positive feedback mentions efficient repairs for specific devices like HP printers and laptops, with some customers commending technical expertise and honesty. However, a recurring theme in negative reviews is the significant delay in repairs, lack of communication, and difficulty in reaching customer support. Issues with parts availability and extended waiting periods are frequently cited, impacting the perception of service reliability.
Common Themes:
Key themes emerging from the reviews include prolonged repair times, poor communication channels (unanswered calls and emails), and delays in receiving updates or repaired devices. The difficulty in contacting the service center and the perceived lack of responsiveness are major pain points for customers. Conversely, positive themes, though less frequent in the provided sample, highlight successful repairs and helpful interactions with specific staff members.
Final Assessment:
Based on the available data, the business appears to struggle with consistent service delivery and customer communication. While technical competence is occasionally acknowledged, the prevalent issues of delays and unresponsiveness significantly detract from the overall customer experience. The high volume of reviews and the moderate average rating suggest that while some customers have positive interactions, a substantial number encounter difficulties. To improve service quality and customer satisfaction, addressing communication breakdowns, streamlining repair processes, and ensuring timely updates are critical areas for improvement. The current performance indicates that the business does not consistently deliver high-quality and reliable service.
After 5 weeks of no updates & no replies to my calls, messages, emails and no spare parts; my laptop was fixed in less than 2 hours after I placed a complaint with the Consumer Protection Department even their team started communicating with me ;-) The spare parts that were on the way for 5 weeks arrived in half hour after the complaint.. Probably the most horrible service center I ever dealt with. took my laptop a 5 weeks ago & they claimed it’ll be ready in 2 weeks. Every time I call them they claim the parts will arrive in few days & so far it’s 3 weeks late.. Their call center is just as horrible with no updates and no idea what is going on if they answer the call. I had to cancel the service after 1 month of waiting then they called for 48 hours extension & disappeared again.. Just like a magician, they appeared after the consumer protection call. Horrible by all means & it’s a shame I had to deal with such poor company. HP is to blame for hiring such 3rd party
Given my laptop 3 times for the same issue, and recent I’ve given it on January, today is march 11 and I still have not received it. No response to any of my emails and I can’t contact their number. It would’ve been easier if I just bought a new laptop instead.
I had a great experience with Ensure Services. They were quick to repair my HP laptop, and Mr. Sauban assisting me in contacting the HP service team to get warranty approval for my device. Excellent customer service and highly recommended!
i made a huge blunder by giving my HP printer for repair ( Work Order 0006065565 ). Its been more than 10 days and still i dont have any update. The email address and service center number are never attended. I'm attaching the snapshot of my waiting time to reach to a customer care representative. Trust me no one will ever attend any call. The emails are auto responded with same status ... its better to give your printer for repair at a local shop nearby than to be held hostage with these pathetic insensitive team
I went there to fixed my HP printer , and it fixed fast,They are the best people, terms of customer service and technical services, they honest and organised
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy