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Computer Repair
ACER Service Center
Category: Computer Repair
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Category: Auto Repair
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The company offers a comprehensive range of repair services for Acer products. This includes diagnostics and troubleshooting to identify issues with laptops, desktops, and other Acer devices. They provide hardware repairs, such as screen replacements, keyboard repairs, and component replacements. Software services are also available, including operating system installations, virus removal, and data recovery. The company handles both in-warranty and out-of-warranty repairs, aiming to restore devices to optimal working condition. Their services cater to various Acer models and technical problems.
Customer Sentiment:
The overall customer sentiment appears to be predominantly negative, as indicated by the low average rating of 2.9 out of 5 and the nature of the provided reviews. Many customers express significant frustration and dissatisfaction with the service received.
Service Quality:
Based on the reviews, the quality of service is a major area of concern. Recurring issues include unresolved problems after initial repairs, extended waiting times for service, and a lack of effective communication regarding repair status. Several reviews highlight the need for repeat repairs, suggesting a lack of thoroughness in the initial service.
Common Themes:
Several negative themes emerge from the reviews. These include lengthy repair durations, poor communication and unresponsiveness from staff, and issues with the quality and effectiveness of the repairs performed. Specific mentions of unhelpful staff and unresolved technical problems are prevalent. Conversely, one positive review specifically commends the technical team and an individual staff member for successful repair and support, suggesting some positive experiences exist, albeit less frequently represented in the provided sample.
Final Assessment:
Considering the low average rating and the consistent negative feedback regarding repair quality, turnaround time, and customer communication, the business appears to struggle with delivering consistently high-quality and reliable service. While there may be instances of positive service, the overall pattern suggests significant areas for improvement in technical proficiency, process efficiency, and customer interaction to enhance customer satisfaction and build trust.
No one has been picking up the phone for days or answering emails. Its been more than a month since my item was handed over. Please check ur contacts listed.
Sent my laptop for service once and waited for a month and non of the issue was fixed. Just got it over a week ago and the issue resurfaced and i sent it again for service and now they want me to wait for another month just to admit they didnt fix it. Major L. how is this service center still functioning they should service their own company and lazy staffs.
Thanks guys for fixing Acer Aspire really great support by Technical team special Thanks to Saiket
The worst customer support. Never buy Acer Aspire C22. Bought it from sharafdg and it worked fine for 1 week. Wireless keyboard started responding too quickly or too slow at times. I changed it with a new one from microsoft. After few weeks system suddenly shows a blue screen and I can't start it anymore. It is almost 18 days over since I have given it for repair. Spoke to them and still they want me to wait.
Very bad quality of books and poor response of store guy sohaib. Pappers coming out from book after 02 Months, went to store for rectification/replacemnt. But poor response from store guy sohaib. Better not to go this store if u looking for quality of book and behaviour.
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