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Air Conditioning Repair
Jumbo Electronics
Category: Appliance Repair
The company offers quick repair services for Samsung electronics at Al Ain Mall. They specialize in...
Category: Mobile phone Repair
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Category: Appliance Repair
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Category: Appliance Repair
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Category: Computer Repair
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Jumbo Electronics is a leading retailer offering a wide range of electronics and appliances. The company offers a diverse selection of products including televisions, smartphones, laptops, cameras, and audio equipment. In the appliance store section, the company offers essential household items such as refrigerators, washing machines, air conditioners, and kitchen appliances. Beyond just selling products, the company offers services like product installation, extended warranties, and repair services for electronics and appliances. The company also provides expert advice and customer support to help shoppers make informed decisions and ensure a smooth purchasing experience.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the average rating of 3.8 out of 5 from 135 reviews. While a significant portion of customers express satisfaction, particularly regarding staff helpfulness and pricing, a notable segment reports negative experiences related to service reliability and inventory management.
Service Quality:
Service quality is inconsistent. Positive feedback highlights helpful and supportive staff, reasonable pricing, and attractive promotional offers when available. However, negative feedback points to significant issues with order fulfillment, communication regarding stock availability, and refund processes. These inconsistencies suggest a need for improvement in operational efficiency and customer service protocols, particularly concerning issue resolution and order tracking.
Common Themes:
Recurring positive themes include the helpfulness of staff and competitive pricing, especially during promotions. Negative themes frequently mention problems with stock availability, delays in order fulfillment, and difficulties with refunds. The limited stock due to the store's size is also a recurring point, impacting product selection. The ability to negotiate deals with management is noted as a positive aspect for some customers.
Final Assessment:
Based on the available data, the business demonstrates strengths in customer interaction and pricing, contributing to a generally positive average rating. However, significant weaknesses in inventory management, order processing, and issue resolution detract from the overall customer experience. While the business has the potential to deliver high-quality service, the reported inconsistencies in reliability, particularly concerning product availability and order fulfillment, indicate areas requiring substantial improvement to consistently meet customer expectations and compete effectively.
its a small store so has limited stock. best discounts to be had by asking for the manager who will be able to sweaten a deal by throwing something in with a purchase.
Really bad customer service. Bought something but accidentally then couldn’t get a refund
Sold me product. Said it was available only for me to call them 3 days after delivery date to find out what was happening onlynto be told they don't know either 5 days later they said order will only be available in the next 8 days. Totally unacceptable 😑
The staff was amazing and supportive. Products are reasonably priced and they'll also give you gifts on every purchase above the minimum threshold.
When they do offers they have the best offers.. but they do it rarely.. wish they have wider sections and more options and they will compete Sharaf DG
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