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Computer Repair
Gadget Land Computer
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Gadget Land Computer, offers a range of services. The company offers computer services, including repair and sales. They also function as a cell phone store and provide security system supplies.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 84 reviews, the general customer sentiment towards Gadget Land appears to be largely positive. Many customers express satisfaction with the quality and speed of service, particularly for computer and laptop repairs. However, a notable minority of reviews highlight significant negative experiences related to communication, accessibility, and professionalism.
Service Quality:
Positive feedback frequently mentions effective problem diagnosis and timely repairs, with specific praise for the technical expertise and helpfulness of staff members like Ismail. Customers appreciate the transparency and honesty in explaining issues. Conversely, negative reviews strongly criticize the business's reliability and communication, citing instances of unresponsiveness, difficulty in locating the physical shop, and perceived unprofessionalism in interactions.
Common Themes:
Recurring positive themes include successful repairs of laptops and other devices, efficient service delivery, and knowledgeable staff. Negative themes consistently revolve around poor communication, issues with the physical location and accessibility of the business, and a lack of follow-through on commitments, particularly regarding appointments and smaller repairs. The discrepancy between positive and negative experiences suggests inconsistency in service delivery or operational challenges.
Final Assessment:
While the majority of customers appear to have positive experiences with Gadget Land, particularly regarding technical repairs, the recurring negative feedback regarding communication, accessibility, and reliability is a significant concern. The high average rating suggests a strong base of satisfied customers, but the negative reviews indicate potential areas for improvement in customer service and operational consistency. Potential customers should consider the mixed feedback and potentially verify the business's current operational status and communication practices before engaging their services.
If you are looking for 100% guaranteed, reliable, prompt and precise IT Solutions...you are in the right place. Get professional n expert service, that too at the most competitive price. I am one of their happy customers...have many years of direct dealing with the Company n it's Owners..
Ismail was very helpful and professional. I called to fix my desktop, old locked phone and other technical issues and he was in my house within 2 hours. I highly recommend him for any technology staff as I saw his professional and technical knowledge. He is the go to man! Thank you
It is difficult to find location. Closed when visited.
My laptop stopped working so I took it to gadget land for a repair. This was my first time so I didn’t know how things would go, but alhamdulilah everything went great! Ismail was very helpful, transparent, and honest. He told me what the problem was and showed me a picture of it as well. It only took a couple of days for my laptop to be fixed. This will definitely be my go-to repair shop. Thank you so much for helping me out!
My laptop's chip got fried due to overheating on my HP laptop. Contacted Gadget Land and they were able to diagnose the issue and fix it quickly. The only issue I faced during their service was miscommunication regarding the updates but they made it up to me by delivering my device at my door and giving me a discount on top of the warranty over the work undertaken on my device. Would recommend them for your laptop service needs.
Not even open do not visit 🚫🚫
permanently closed. no shop at location exist now
Phoned the above establishment due to the positive reviews but was totally shocked with the level of professionalism an business integrity. Had a cracked laptop screen so I took a drive to the shop but couldn't find it so I called the number. Somebody answered after a few calls an told me their team was out on a call. I queried about my problem an was told that they could fix it an I should to drop it off at around 8pm. I agreed an drove back that evening only to wait outside like a fool an not have my calls answered. At least have the decency to call me back or tell me that yourll don't waste time with small repairs. If it was someone that needed to go there with a taxi they would have been out of pocket twice. Previous reviews seem so false. Just wanted expats to be aware.
Phoned the above establishment due to the positive reviews but was totally shocked with the level of professionalism an business integrity. Had a cracked laptop screen so I took a drive to the shop but couldn't find it so I called the number. Somebody answered after a few calls an told me their team was out on a call. I queried about my problem an was told that they could fix it an I should to drop it off at around 8pm. I agreed an drove back that evening only to wait outside like a fool an not have my calls answered. At least have the decency to call me back or tell me that yourll don't waste time with small repairs. If it was someone that needed to go there with a taxi they would have been out of pocket twice. Previous reviews seem so false. Just wanted expats to be aware.
Rude WhatApp communication. When showing them a significantly cheaper item on the Internet than their offer they just rudely replied "Buy it"
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