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Appliance Repair
DG Help - Al Ain Mall
Category: Appliance Repair
Jumbo Service Point at Al Ain Mall is an electronics store and repair service. The company offers a...
Category: Mobile phone Repair
Bare Protection is a business that specializes in mobile phone repair and accessories. The company o...
Category: Appliance Repair
The company offers quick repair services for Samsung electronics at Al Ain Mall. They specialize in...
Category: Air Conditioning Repair
Jumbo Electronics is a leading retailer offering a wide range of electronics and appliances. The com...
Category: Mobile phone Repair
MIRAJ MOBILE PHONE is a business that specializes in mobile phone services. The company offers a ran...
DG Help - Al Ain Mall, , is a comprehensive repair service provider. The company offers a wide range of repair solutions for various electronic devices and appliances. This includes expert services for electronics, computers, and mobile phones, covering everything from hardware issues to data recovery. Additionally, the company provides repair services for household appliances such as refrigerators, televisions, washers, and dryers. They also specialize in watch repair, making them a versatile option for many repair needs.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 101 reviews. However, a subset of reviews reveals instances of significant dissatisfaction, primarily related to service inconsistencies and delays.
Service Quality:
Strengths in service quality are highlighted by positive interactions with specific staff members, particularly Mr. Ibrahim, who is frequently mentioned for providing helpful and efficient service. Customers appreciate straightforward processes, especially for warranty-related issues. Conversely, weaknesses are evident in communication breakdowns, differing information provided by staff, and prolonged service times for certain repairs, such as battery replacements. Stock availability issues also contribute to negative experiences.
Common Themes:
Recurring positive themes include the helpfulness of specific staff and efficient handling of certain service requests. Negative themes consistently revolve around inconsistent information, extended waiting times, and delays attributed to stock shortages or off-site repairs.
Final Assessment:
Based on the provided data, the business generally delivers high-quality and reliable service, as reflected in the strong average rating and positive feedback regarding specific staff and processes. However, the presence of negative reviews highlighting inconsistencies in service information, stock availability issues, and prolonged repair times indicates areas for improvement. Addressing these inconsistencies and streamlining communication and stock management processes would likely enhance the overall customer experience and further solidify the business's reputation for reliability.
I once visited to Apple service center sharafdg alain mall, they have Good services and fast also special thanks to Mr ibrahim for helping …!!!
I was visited to apple service center sharafdg alain mall for airpods and they disnt ask me invoice copy and box and Mr.Ibrahim me for services and Thank you Mr Ibrahim
I went for replacement of my iphone 11 battery one staff told me to come tomorrow because i am alone and if you come tomorrow i will replace it within 3-4 hrs and when i went tomorrow another staff said battery stock is finished i need to submit my phone and they will sent phone to dubai then i can get after 3-5 days. Why is this long and slow process to replace a battery? I am totally disappointed after two time visit. I get different answers from staff for same problem. Plz don’t do this to any other customer.
I went for replacement of my iphone 11 battery one staff told me to come tomorrow because i am alone and if you come tomorrow i will replace it within 3-4 hrs and when i went tomorrow another staff said battery stock is finished i need to submit my phone and they will sent phone to dubai then i can get after 3-5 days. Why is this long and slow process to replace a battery? I am totally disappointed after two time visit. I get different answers from staff for same problem. Plz don’t do this to any other customer.
I’m waiting more than 30 minutes ! And still the employee not coming
One of the worst service center i ever had visited.the person at the customer desk on 29/09/2023 at 4:55pm was behaving very differently.
Sharafdg Alain mall apple service center I was visited because amount debited from my account and Mr. Ibrahim help me to disconnect the subscriptions from iCloud account. Thank you so much Ibrahim 👍👍👍👍
The meat was not as it used to be except for the normal sausage.
The process is pretty straightforward as long as the product is under warranty. I told the tech guy (Ibrahim) that my left airpod stopped working and he just had to check. After checking that indeed it’s not working, I was told to come back after 3-5 days to collect the replacement. I had the receipt and warranty certificate with me just in case but he didn’t even ask for it, I guess it’s cause the product’s serial number is already in their system. 👍🏼
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