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Auto Repair
Hisense Customer Care (TV)
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Hisense Customer Care (TV) is a business entity. Trade Aid Services, found at https://tradeaidservices.ae/, is a company that offers a range of services. The company offers services related to the repair and maintenance of televisions, specifically Hisense brand televisions. This includes addressing customer inquiries, providing technical support, and facilitating the repair process for faulty units. The company aims to ensure customer satisfaction by providing efficient and reliable service for Hisense TV owners.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.3 out of 5 from 115 reviews. While a small sample of reviews is provided, it highlights both highly positive and significantly negative experiences. The positive reviews frequently praise the efficiency, professionalism, and helpfulness of the installation teams, specifically mentioning individuals by name. Conversely, negative reviews express strong disappointment with product quality and the responsiveness and effectiveness of technical support and customer service.
Service Quality:
Service quality appears inconsistent. Installation services are consistently lauded for being fast, efficient, and professional, even when facing unexpected challenges. However, post-purchase support, particularly for product issues and repairs, receives significant criticism. Customers report difficulties in getting technicians to visit, lack of resolution for problems, and poor communication regarding service appointments and updates.
Common Themes:
Two prominent themes emerge from the reviews: excellent installation service and problematic post-purchase support. The installation process is a clear strength, with customers highlighting speed, efficiency, and the helpfulness of the staff. Conversely, issues with product defects occurring shortly after purchase and the subsequent lack of effective technical support and communication are recurring weaknesses.
Final Assessment:
Based on the provided data, the business demonstrates a strong capability in the initial installation phase of its services, contributing positively to the overall average rating. However, the significant negative feedback regarding product reliability and the subsequent technical support and customer service response indicates a critical area for improvement. While the business excels in getting products set up, the customer experience appears to deteriorate significantly when issues arise, impacting the perception of overall service quality and reliability. To consistently deliver high-quality and reliable service, addressing the reported deficiencies in product durability and post-purchase support is crucial.
Disappointed with this product our tv is only almost 2 months old it got broken and its brand new. Technicians never came to check our tv, after almost 3 days 😑
Update: Nov 5, 2023
No one really came yesterday and not even a single call from them for an update. I call them today and they told me i need to wait until tomorrow morning for the technician to come ( hopefully ). So sad its my off today and i cannot use my TV because of poor performance of the product and slow service 😔. If tomorrow no will come just let me and ill make refund because the product can't even make it 2months and i use it only like when i got home from work.
I am very disappointed with the quality of the washing machine. Only 4 months after buying and stopped the rinse and each time I have to start the rinse by myself. The technician that they sent knows nothing, said he fixed it and went away, called him again to come he stopped answering any calls
I am very disappointed with the quality of the washing machine. Only 4 months after buying and stopped the rinse and each time I have to start the rinse by myself. The technician that they sent knows nothing, said he fixed it and went away, called him again to come he stopped answering any calls
I have nothing but praises for Nabeel and Gokul team! They delivered and installed a 100" TV quickly and efficiently, and were smart about overcoming unexpected obstacles, such as the elevator ending up being just a little too small to fit the boxed TV set!
I have purchased the refrigerator, and right after installation it was making very loud noise.
The inspection came, and agreed that this is not normal, however, the report came that it is ok.
I have contacted my technician and he told me that it is a compressor that has to be replaced by the Hisense themselves. Contacted coroner care again, and nobody fixed anything!!! 🤦🏻♀️
I would like to thank Marshall and Khalid. They were exceptionally helpful, and professional. They were patient enough to understand our requirements and give suggestions. Thank you so much guys 💕
Marshal and Khalid were very fast and efficient. Followed my instructions and finish the whole set up in 10min. Definitely recommend!
Review for Hisense Company:
I recently had an experience with Hisense Company regarding a faulty dishwasher that I purchased from them. Despite my efforts to have the issue resolved, I have not received a replacement or any useful information from the company. I even contacted the manager whose contact details were provided to me, but unfortunately, I was not given any updates on the situation.
It's been 20 days until today without any solution from Hisense Company, and all they did was take the dishwasher from my home, which has left me feeling frustrated and disappointed with their customer service.
As a customer in today's era of social communication, I believe it's important to share my experience and assess companies and their services. Unfortunately, my experience with Hisense Company has been disappointing, and I cannot recommend them to others or continue doing business with them.
It's crucial for companies and suppliers to prioritize customer satisfaction and demonstrate respect towards their clients. In my case, the lack of action taken by Hisense Company to address my concerns and the absence of communication has left me with no other choice but to request a refund for the faulty dishwasher that I purchased.
I hope that Hisense Company takes the necessary steps to prevent such situations from recurring in the future and that they prioritize customer satisfaction in their business practices.
Very nice television with a nice video clarity and amazing sound. Marshal did the installation absolutely hassle free. I am very happy with Television and installation quality
Worst service ever! And do not reply with classic words - please share and contact ua in social media or private message! You have all contacts and details! Hisense 58 TV, have been delivered today to JVC. Moreover not fixed properly. Line apears in the screen