Hisense Customer Care (TV)

Al Quoz - Al Quoz Industrial Area 1 - Dubai

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Business Listing

Auto Repair

Television Repair

Hisense Customer Care (TV)

Total listing Views:
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About Hisense Customer Care (TV)

Hisense Customer Care (TV) is a business entity. Trade Aid Services, found at https://tradeaidservices.ae/, is a company that offers a range of services. The company offers services related to the repair and maintenance of televisions, specifically Hisense brand televisions. This includes addressing customer inquiries, providing technical support, and facilitating the repair process for faulty units. The company aims to ensure customer satisfaction by providing efficient and reliable service for Hisense TV owners.

AI Generated Sentiment, based on recent reviews:


Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the provided average rating of 4.3 out of 5 from 115 reviews. While a small sample of reviews is provided, it highlights both highly positive and significantly negative experiences. The positive reviews frequently praise the efficiency, professionalism, and helpfulness of the installation teams, specifically mentioning individuals by name. Conversely, negative reviews express strong disappointment with product quality and the responsiveness and effectiveness of technical support and customer service.
Service Quality:
Service quality appears inconsistent. Installation services are consistently lauded for being fast, efficient, and professional, even when facing unexpected challenges. However, post-purchase support, particularly for product issues and repairs, receives significant criticism. Customers report difficulties in getting technicians to visit, lack of resolution for problems, and poor communication regarding service appointments and updates.
Common Themes:
Two prominent themes emerge from the reviews: excellent installation service and problematic post-purchase support. The installation process is a clear strength, with customers highlighting speed, efficiency, and the helpfulness of the staff. Conversely, issues with product defects occurring shortly after purchase and the subsequent lack of effective technical support and communication are recurring weaknesses.
Final Assessment:
Based on the provided data, the business demonstrates a strong capability in the initial installation phase of its services, contributing positively to the overall average rating. However, the significant negative feedback regarding product reliability and the subsequent technical support and customer service response indicates a critical area for improvement. While the business excels in getting products set up, the customer experience appears to deteriorate significantly when issues arise, impacting the perception of overall service quality and reliability. To consistently deliver high-quality and reliable service, addressing the reported deficiencies in product durability and post-purchase support is crucial.

Amenities
Wheelchair-accessible car park Wheelchair-accessible entrance
Map
Overall Google Reviews
4.3 (115 reviews)
Review 1 of 10
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Member since
May, 05 2025
Location
Al Quoz - Al Quoz Industrial Area 1 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:00 AM - 05:30 PM
Tuesday 09:00 AM - 05:30 PM
Wednesday 09:00 AM - 05:30 PM
Thursday 09:00 AM - 05:30 PM
Friday 09:00 AM - 05:30 PM
Saturday 09:30 AM - 05:00 PM
Services
Establishment
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