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Auto Repair
Friends Auto Repairing
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Friends Auto Repairing is a car repair and maintenance service. The company offers a range of services including general auto repair, engine diagnostics, brake repair, oil changes, and tire services. They also provide preventative maintenance to help keep vehicles running smoothly.
Overall Customer Sentiment:
Based on a collection of 40 reviews with an average rating of 4.4 out of 5, the overall customer sentiment appears largely positive. A significant portion of customers express high satisfaction with the services provided.
Service Quality and Strengths:
Recurring positive themes highlight the quality of service, particularly regarding thorough inspections and competitive pricing. Several reviews commend the exceptional customer service, noting the staff's willingness to go above and beyond to ensure client satisfaction. The honesty and trustworthiness of the business, including the owner's personal involvement and advice, are frequently mentioned as key strengths. The availability of convenient services like pick-up and drop-off is also appreciated. Customers report positive outcomes after repairs, with vehicles returned in improved condition.
Weaknesses and Areas for Improvement:
A notable negative review raises concerns about the quality of repairs and potential dishonesty in billing. This review alleges that initial problems were not properly fixed, leading to further issues and increased costs. It suggests a lack of expertise in the maintenance team and a potential motive to generate repeat business through inadequate repairs.
Common Themes:
Positive themes consistently revolve around excellent customer service, honesty, fair pricing, and effective repairs. The owner's personal oversight is a frequently praised aspect. The primary negative theme centers on the reliability and effectiveness of repairs, with an accusation of deliberate poor workmanship.
Final Assessment:
The majority of customer feedback indicates that this car repair and maintenance service generally delivers high-quality and reliable service, characterized by strong customer focus and honest practices. The high average rating and numerous positive comments support this conclusion. However, the presence of a significant negative review regarding repair quality and potential dishonesty warrants attention. While this appears to be an outlier based on the overall sentiment, it highlights a critical area where consistency and customer trust are paramount. Businesses should investigate such claims to ensure service standards are consistently met and to maintain their positive reputation.
Amazing service center its enough the owner him self reviews every car. They have pick up and drop off service. Very honest and you can drop your car with piece of mind. They give you options before starting any job
Highly recommended if your car need to be serviced or repaired i had changed the engine of my 2002 GMC at their workshop they return the car better than it was. Many thanks for the owner Mr. Yahya for his advice and honesty. he will treat your car like his own car
The best garage in these days in Al qouz, best inspection with best prices
The worse car garage in Dubai. They are lying to the customers to charge more money. After their maintenance we came back again in 1 month as the problem that we had last time was not fixed properly and became a huge and very costly issue as their maintenance team has no clue how to repair the cars and they just damaged it as they want you to come back and to pay more !!!!
This Garage has the Best Customer service! They go extra miles to make sure their clients are happy and content. I highly recommend them 🔥👍
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