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Auto Repair
fixhive Garage
Category: Auto Repair
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Fixhive Garage, , is a comprehensive automotive service provider. The company offers a wide range of services including general car repair and maintenance, specialized auto air conditioning and electrical services, and aesthetic enhancements like auto painting and restoration. For interior care, the company provides auto upholstering and upholstery cleaning services. Routine vehicle upkeep is also covered with their oil change service.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.9 out of 5 from 36 reviews, the overall customer sentiment appears overwhelmingly positive. While there is one strongly negative review, the vast majority of feedback highlights positive experiences.
Service Quality and Key Strengths:
Multiple reviews commend the business for providing excellent service, professionalism, and expertise. Specific strengths mentioned include responsiveness, beautiful work (potentially related to painting or restoration), honesty, good pricing, and effective communication with updates and valuable recommendations. The owner, Kinan, is specifically praised for his support and integrity. The business is described as reliable and the "best garage in town" by several customers.
Areas for Improvement (Based on Negative Feedback):
The single negative review raises significant concerns regarding mechanic expertise, wait times for parts, billing transparency, and the communication skills of a specific service advisor. These points suggest potential inconsistencies in service delivery or specific areas requiring attention and improvement.
Common Themes:
Recurring positive themes include high-quality service, professionalism, honesty, reasonable pricing, and effective communication. The negative feedback centers on perceived lack of expertise, delays, billing issues, and communication barriers.
Final Assessment:
Considering the high average rating and the prevalence of positive feedback across numerous reviews, this automotive service business generally appears to deliver high-quality and reliable service. The positive experiences highlighted by the majority of customers, particularly regarding expertise, honesty, and value, are strong indicators of a reputable operation. However, the significant issues raised in the negative review, while seemingly isolated, warrant attention to ensure consistent service standards across all aspects of the business and address potential communication or process gaps. Overall, the evidence suggests a business that largely meets or exceeds customer expectations.
I brought my car to FixHive after experiencing several issues with the transmission, brakes, and coolant system. After seeing the positive reviews, I decided to give them a try, and I have to say, this is the best garage I've found with exceptionally reasonable prices. Kinan, the owner, was incredibly supportive throughout the entire process, providing regular updates on the car's progress. He also gave valuable recommendations without pushing unnecessary repairs or trying to inflate costs. This is an honest garage, and I will be bringing my car here from now on.
I recently had my car repaired at their workshop and I must say, they did a fantastic job! I am extremely satisfied with their service and would highly recommend them to everyone. The painters displayed exceptional professionalism. They went above and beyond to make sure I had a positive experience. If you're in need of reliable car repair services, I can confidently say that they are the one. They are truly the best choice in town.
Must be award given for them as WORST garage in the town pretending them self are advanced repairing all types of cars , Just stay away from them because of following : 1 ) If you want to sacrifice your car and damage it go ahead due to no mechanic experts . 2 ) To replace a part you have to wait ages . 3 ) No bills gets recorded in their system , it appears like they are just thinking for customers to pay . 4 ) The Egyptian service advisor doesn't even know where exactly he is ! Talking with him english or arabic is pointless because he doesn't understand anything !. Horrible . 5 ) All their promises are just lies . 6 ) Zero knowledge about cars and extreme lack of experience . Dont get deceived by the beautiful decoration and waiting area , But the real quality of their work is disaster . JUST get away
The best car service in Dubai!!! Very responsive, professionals in their field. They know how to do very beautifully
The best garage in town. If you want to take good care of your car you should visit this garage. I took my cars and got excellent service with honesty and good price. Thanks to Mr.Kinan for doing a really good maintenance of my cars and advice.
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