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Auto Repair
Focus Auto
Category: Auto Repair
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Focus Auto is a business specializing in automotive services. The company offers comprehensive car repair and maintenance services, addressing a wide range of mechanical and electrical issues to keep vehicles running smoothly. They also function as an auto parts store, providing customers with access to necessary components for repairs and upgrades. Additionally, Focus Auto provides auto tune-up services, optimizing vehicle performance and efficiency.
Overall Customer Sentiment:
Based on a total of 166 reviews with an average rating of 4.6 out of 5, the overall customer sentiment appears largely positive. However, a closer examination of a sample of recent reviews reveals a mixed picture, indicating potential inconsistencies in service delivery. While many customers express satisfaction with the quality of work, professionalism, and fair pricing, a significant minority report negative experiences, particularly concerning service quality, pricing transparency, and communication.
Service Quality and Reliability:
Positive feedback highlights reliable and efficient service, knowledgeable staff, and quality workmanship, including successful installations and effective repairs that saved customers money. Conversely, negative reviews raise serious concerns about subpar quality, cars being returned in worse condition, and unresolved issues like oil leaks. This suggests that while the business is capable of delivering high-quality service, consistency may be an area for improvement.
Common Themes:
Recurring positive themes include professional and knowledgeable staff, quality of work, and fair pricing in some instances. Negative themes prominently feature concerns about inflated labor costs, questionable inspection quality, lack of transparency regarding parts and repairs, and poor communication, particularly regarding the return of old parts and addressing ongoing issues. There is also a notable sentiment from some long-term customers that the service quality has declined over time.
Final Assessment:
While the high average rating and volume of positive reviews indicate a generally favorable perception, the presence of strongly negative feedback, particularly regarding transparency and quality consistency, warrants attention. The business appears capable of providing excellent service, but the negative experiences suggest potential gaps in quality control, pricing practices, and customer communication. Prospective customers should consider the mixed feedback and potentially seek clarification on pricing and repair procedures. The business may benefit from reviewing its quality assurance processes and enhancing communication protocols to ensure a consistently positive customer experience.
Car was received in a worse condition than it was given. Prices have also gone through the roof for labor. Very expensive and subpar quality of inspection. Not going to lie, this garage used to be brilliant. Not quite sure what’s happened.
I got a reference for this Garage and hence I taken my car Audi Q7 here. It was non start condition. I trust Harshith the way he spoke and explained me. Later I understand that he lied everything and changed me 10000 aed for nothing and changed only the starter motor. Due to failure of starter motor, the car didn't start. However he got the money for ECU replacement, programming, battery and alternator. When I ask for my old spares, he just ignoring and saying it's sent to scrap. But he shown me only the starter motor which was removed from my car. How can he send my spares to scrap without showing it to me. Dears, please dont ever go to this Garage on Trust. They are trust breakers. They ask for 5 star Google reviews to everyone. It doesn't worth for 1 star. He said, complete inspection was done before delivering. But the truth is he didn't even check the car for washing before delivery. There were oil leak at one place and he promised no more oil leaks in the vehicle and checked thoroughly. But the oil was not even cleaned on the engine and gave as it is. When I took the vehicle again to garage, he said it's just a stain and that was cleaned. But the reality is photo attached. The oils leaks are more and many places now. Worst service and delivery ever seen. He looted 10000 aed for nothing which may God will make him repay in other way.
I recently had a hitch receiver installed on my car, and I couldn’t be happier with the service! The team was professional, knowledgeable, and efficient. They took the time to explain the process, ensured a secure installation, and even provided helpful maintenance tips. The quality of work exceeded my expectations, and the pricing was fair. If you’re looking for reliable and hassle-free service, I highly recommend them!
I worked with this garage during late 2022 based on recommendation from my brother and have to say one they are of the best garages to work with not just in terms of quality of work but timeline commitments and the pricing.
Quality work and professional service. A number of my cars have been serviced here, always expert opinion that ends up saving me money on repair rather than a replacement of a number of parts. Quality paint work as well at affordable price point.
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