Exotic Auto Services Abu Dhabi - Expert Car Repair & Maintenance Workshop

Musaffah - M21 - Abu Dhabi

E
Business Listing

Auto Repair

Air Conditioning Repair Auto Repair

Exotic Auto Services Abu Dhabi - Expert Car Repair & Maintenance Workshop

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About Exotic Auto Services Abu Dhabi - Expert Car Repair & Maintenance Workshop

Exotic Auto Services Abu Dhabi is a car repair and maintenance workshop offering a comprehensive range of services. The company offers expert car repair and maintenance, including auto air conditioning service, auto body shop services, and auto bodywork. They also provide auto painting, general auto repair, and operate as a car battery store. Engine rebuilding service is available, along with the expertise of skilled mechanics. The company offers essential oil change services to keep vehicles running smoothly.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.5 out of 5 from 479 reviews, the general customer sentiment appears to be largely positive. Many customers express satisfaction with the quality of work, timely service, and the professionalism of specific staff members, particularly service advisors. However, a significant minority of reviews highlight serious concerns regarding service quality, transparency, and trustworthiness, leading to a polarized view of the business.
Service Quality:
Reviews indicate a mixed experience with service quality. Positive feedback frequently mentions cars being repaired as expected, driving like new, and work being completed within or before the promised time. Specific services like general repair and maintenance receive positive mentions. Conversely, negative reviews point to significant issues, including unresolved paint job problems after multiple visits, lack of detail on invoices, failure to perform agreed-upon services (like gearbox oil changes), and delays in completing work. The quality of communication and follow-through on quotes is also a point of concern in negative feedback.
Common Themes:
Recurring positive themes include appreciation for specific service advisors who are described as honest, transparent, knowledgeable, friendly, and communicative. The cleanliness and professionalism of the workshop are also noted positively. Negative themes consistently revolve around issues of trust, transparency, and the reliability of the service provided. Specific complaints include being charged for services not rendered, significant delays, unresolved issues after repairs, and a perceived lack of professionalism and responsiveness from some staff.
Final Assessment:
While Exotic Auto Repair benefits from a strong overall rating and positive experiences reported by many customers, particularly regarding the performance of certain staff members and the quality of some repairs, the recurring negative feedback raises significant concerns about consistency and trustworthiness. The discrepancies between positive and negative experiences, particularly regarding the execution of services and billing accuracy, suggest potential inconsistencies in service delivery and internal processes. Potential customers should consider the mixed feedback and exercise caution, perhaps seeking detailed quotes and clear communication throughout the service process. The business may benefit from addressing the issues of transparency, quality control, and consistent communication highlighted in the negative reviews to ensure a more uniform positive customer experience.

Amenities
Credit cards Debit cards Gender-neutral toilets NFC mobile payments Oil change On-site services Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Map
Overall Google Reviews
4.5 (479 reviews)
Review 1 of 10
Member since
May, 05 2025
Location
Musaffah - M21 - Abu Dhabi, Abu Dhabi, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 09:00 AM - 03:00 PM
Monday 09:00 PM - 03:00 AM
Tuesday 09:00 AM - 03:00 PM
Tuesday 09:00 PM - 03:00 AM
Wednesday 09:00 AM - 03:00 PM
Wednesday 09:00 PM - 03:00 AM
Thursday 09:00 AM - 03:00 PM
Thursday 09:00 PM - 03:00 AM
Friday 09:00 AM - 03:00 PM
Friday 09:00 PM - 03:00 AM
Saturday 09:00 AM - 03:00 PM
Saturday 09:00 PM - 03:00 AM
Services
Auto air conditioning service
Auto body shop
Auto bodywork mechanic
Auto painting
Auto repair shop
Car battery store
Car repair and maintenance ser...
Engine rebuilding service
Mechanic
Oil change service
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