EROS Service Center - Musaffa Abu Dhabi

A place where you can’t count on!

As a Hitachi Authorized Service Center, I can’t believe it they don’t have purifier filter on stock needs wait for a month to get it.

And when I sending my 3 years old fan to replace the motor, I’ve been told needs wait for 1-2 months for the part.

A month passed, I called service center for info updated, they said part is no longer available! Fan can not be repaired.

Hitachi for me meaning high quality and reliability! But the service is so disappointed!

Hope they can improve their service!

Excellent service from Mubin. He arrived on time as promised, quickly identified and resolved the door alignment issue with great professionalism. He was not only efficient but also very friendly, making the whole experience pleasant and hassle-free.

Hi,

Good day.

I am writing to express my deep disappointment with the level of service I have received from your team. Frankly, I find the entire experience incredibly frustrating and unacceptable.

In January 2025, I placed an order for refrigerator parts at your Mussafah service center in Abu Dhabi. I was told the parts would arrive within three months. I waited patiently, only to be told — after reaching out myself for an update — that the parts are no longer available. No follow-up, no notification, nothing. Was I seriously made to wait three full months for absolutely nothing?

To make matters worse, I was informed via email on April 15, 2025 that my refund will be issued through cash collection. I paid by card — why should I now be forced to visit your service center again and wait another 15 days just to collect AED 195? This is completely unreasonable.

The lack of communication, poor coordination, and the added inconvenience regarding the refund have left me with a very negative impression of your service. I expected better — at the very least, a basic level of professionalism and accountability.

Please arrange for the refund to be processed back to my original payment method without any further delay.

Thanks.

Hi, Good day. I am writing to express my deep disappointment with the level of service I have received from your team. Frankly, I find the entire experience incredibly frustrating and unacceptable. In January 2025, I placed an order for refrigerator parts at your Mussafah service center in Abu Dhabi. I was told the parts would arrive within three months. I waited patiently, only to be told — after reaching out myself for an update — that the parts are no longer available. No follow-up, no notification, nothing. Was I seriously made to wait three full months for absolutely nothing? To make matters worse, I was informed via email on April 15, 2025 that my refund will be issued through cash collection. I paid by card — why should I now be forced to visit your service center again and wait another 15 days just to collect AED 195? This is completely unreasonable. The lack of communication, poor coordination, and the added inconvenience regarding the refund have left me with a very negative impression of your service. I expected better — at the very least, a basic level of professionalism and accountability. Please arrange for the refund to be processed back to my original payment method without any further delay. Thanks.

I initially came across the Eros service centre for fixing my fan, and in a few days contacted them again for assistance with a washing machine installation that was purchased online. Very professional and polite staff. Thankfully the installation was free, but I really appreciate how quickly they took up my case. Though the product was delivered in the afternoon the team promptly arrived late in the evening to complete the installation. Quickly and efficiently done without any hassles. A huge thank you to Brother Rahmat for all the assurance and assistance provided, and especially to the installation team. God Bless 🙏

I recently had my Hitachi refrigerator repaired through Eros Abu Dhabi, and the experience was underwhelming. Taking three days to resolve an essential appliance issue is excessive, and their follow-up response lacked urgency.

For a brand like Hitachi, this level of service is disappointing and perhaps explains why they struggle to lead the home appliance market.

I was facing repeated issues with my refrigerator for the same complaint until Mr. Mubin, the technician, came to repair it. He was highly professional and supportive, and his approach to addressing the problem was excellent. he resolved the issue, and now our refrigerator is in great condition, all thanks to Mr. Mubin. I also appreciated the service manager's approach. While I initially had concerns with Eros' service team, I am now completely satisfied with the outcome."

The technician did not fix my washing machine and kept dragging on for almost a month and it’s still not fixed

Today we had Mr Mubin, technician from Eros, visiting our residence to fix an issue with our Toshiba Brand washing machine. I wanted to take this opportunity to thank him for fixing the issue professionally with neat workmanship. He is friendly and understanding and I wish him the best.

Very poor service..still we have 1 year warranty...they saying ...ask to company..this is company hitachi..we will go consumer court...brand big. ..service poor.??