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Auto Repair
Dhanya Auto Electrical & A/C Works Co LLC
Category: Auto Repair
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Category: Auto Repair
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Dhanya Auto Electrical & A/C Works Co LLC, part of the Dhanya Group, is an auto electrical service business. The company offers a comprehensive range of services for vehicles. These services include expert auto electrical repairs and maintenance, addressing issues with wiring, starters, alternators, and other electrical components. Additionally, the company specializes in automotive air conditioning services, providing repairs, recharging, and maintenance to ensure optimal cooling performance. Their expertise covers a wide array of vehicle makes and models, providing reliable solutions for various auto electrical and A/C needs.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.3 out of 5 from 25 reviews. While some customers express high satisfaction and recommend the service, a significant portion reports negative experiences, particularly concerning delays, lack of communication, and unresolved issues.
Service Quality:
Service quality appears inconsistent. Positive feedback highlights knowledgeable staff, attention to detail, adherence to timelines, and quality body repair work. Conversely, negative reviews point to significant delays, poor communication, failure to address all reported issues, and unprofessional handling of vehicles, including battery neglect.
Common Themes:
Recurring themes in the negative reviews include extended service times, lack of updates or communication from staff, and unresolved or new issues after service. Positive feedback frequently mentions helpful and knowledgeable service advisors and quality repair work, particularly for body repairs. The disparity in experiences suggests potential inconsistencies in service delivery or management oversight.
Final Assessment:
Based on the provided data, the business demonstrates the capacity for high-quality service, as evidenced by positive reviews. However, the prevalence of negative feedback, particularly regarding delays and communication breakdowns, indicates significant areas for improvement. While some customers receive reliable and efficient service, others experience considerable frustration and dissatisfaction. The business's ability to consistently deliver high-quality and reliable service appears questionable, and potential customers should be aware of the reported inconsistencies.
32 days and still counting. The vehicle is still with them plus no answer or update from the personnel. Promise date of release moved from more than 2 times. How come they allow this to happen? Whoever is in charge, REVIEW the daily report. This shop is for selective people only. I recommend not to go here.
Body repair is very appreciative. I received my vehicle after the accident repair is very clean. 1. They accept the vehicle and explain the procedure 2. Received regular follow up calls and up update 3. Received vehicle with clean clear Thank you all Arabian insurance and dhanya team
Highly recommend this car service center. The service advisors are helpful and incredibly knowledgeable, providing clear guidance and updates. They pay great attention to detail, ensuring every aspect of service is covered. They respect timelines, delivering quick and efficient work without compromising quality. A trustworthy place to keep your car in top condition.
I had a very bad experience with them. They did not fix all the issues related to the accident and kept my car parked for 40 days for a minor accident. They did not bother to keep the battery charged, and now the battery is also dead. Extremely unprofessional people.
I reached there as my friend suggested, but the experience was worst none before. I told the receptionist that my car has AC issues, then right away receptionist told to leave the car in the work shop for 2 days. This is some thing like if we reach hospital reception then if receptionist decided to admit the patient for 2 days before the doctor investigate the person. Please don’t recommend such places to any of your friends
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