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Appliance Repair
Bosch Brand Store - Al Barsha
Category: Auto Repair
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Homewide is a business that offers a wide range of products and services related to home goods and appliances. The company offers a selection of vacuum cleaners and vacuum cleaning systems, as well as bakery equipment and baking supplies. Customers can also find kitchen supplies, refrigerators, washers, and dryers. Homewide serves as an appliance store, providing various home appliances to meet different needs.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4 out of 5 from 140 reviews, customer sentiment appears to be mixed, leaning towards positive but with significant areas of concern. While some customers report positive experiences with product quality and helpful staff, a notable portion express deep dissatisfaction with service delivery, particularly regarding order fulfillment, communication, and after-sales support.
Service Quality:
Service quality appears inconsistent. Positive feedback highlights knowledgeable and helpful employees who facilitate positive purchasing experiences. However, negative reviews strongly criticize issues such as delayed or incorrect deliveries, lack of accountability from staff, and difficulties in resolving issues or contacting management. The handling of warranty claims and repair processes also emerges as a significant weakness, with concerns raised about repair costs and the honoring of warranty terms.
Common Themes:
Recurring positive themes include the quality of Bosch products and the helpfulness of specific store employees. Conversely, consistent negative themes revolve around poor communication, unreliable delivery schedules, difficulties in obtaining support for issues, and a perceived lack of accountability within the service and delivery teams. The after-sales service, particularly for repairs and warranty claims, is a prominent area of dissatisfaction.
Final Assessment:
While the Bosch Brand Store Al Barsha benefits from the reputation of the Bosch brand and positive interactions with some staff members, the recurring issues with order fulfillment, delivery, and after-sales service significantly detract from the overall customer experience. The disparity between product quality and service execution is a critical area for improvement. Potential customers should be aware of the reported inconsistencies in service delivery when considering purchases. Addressing the identified weaknesses in communication, accountability, and service processes is crucial for the business to consistently deliver a high-quality and reliable service experience that aligns with the perceived quality of its products.
I am writing to express my deep dissatisfaction with the customer service experience I have had while attempting to get my machine repaired. The entire process has been frustrating, unprofessional, and, frankly, unacceptable. A technician was sent to inspect my machine, and I was charged AED210 for the inspection. Afterward, the unit was taken to your workshop for further assessment. A few days later, I received a quotation of AED1300 for the replacement of the motor and water pump. This is extremely concerning, as the machine is not even 1.5 years old, and the motor was supposed to come with a 10-year warranty(as confirmed by the promoter at the time of purchase). The quoted repair cost is more than **50% of the original price of the machine**, which is unreasonable for a product that is still under warranty and relatively new. This really waste of money Iβm not recommending this brand at all
I had a great experience at Bosch Brand Store Al Barsha, thanks to Melvin Cabarloc. He knew the products very well and offered helpful recommendations. His expertise and professional approach made my shopping experience a pleasure! Highly recommended!
Please do not even attempt to to purchase any items from this store. My appliances were ordered on Dec 5,2024 however one of the appliance was delivered on my in February. They had the audacity to simply dump the appliance in my house without installing it. Continuous phone calls to then center and to the sales office in Barsha - no outcome. They refuse to take any accountability and keep pushing things around between sales ofc and delivery team. Buying such an high end appliance is just not worth it .. with such bad service. Imagine if the appliance breakdown and needs service , there is no way anyone is coming to replace or service it. Please go an buy other brands through Sharaf DG, Emax etc not directly through Bosch.
The store employee provided a quality product at a very reasonable price, making the customer happy. Thank you.
We purchased a built in oven, dishwasher and hob in the showroom and we scheduled the delivery to our new apartment (where we donβt currently have any appliances) We called a few days before to confirm the delivery and we were told our hob had been sold to another customer who requested for earlier delivery and now it is out of stock and should arrive from 2 weeks to within a month. How can we purchase and schedule a delivery and then he told our item was given to someone else? We have asked many times to be put in contact with a management team to raise a complaint and they refuse to give us the contact. I like Bosch appliances but the hassle of dealing with Bosch in the Middle East is not worth it! I will request for a refund for the whole order and buy from another brand .
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