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Auto Repair
Tire.ae - Al Quoz
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The company offers a comprehensive range of automotive services. As a tire shop, they provide a wide selection of tires and related services. They also function as a car battery store, offering battery sales and service. Engine rebuilding service is available for more complex repairs. The company operates as a mechanic, handling general vehicle maintenance and repairs. Oil change service is a standard offering. While listed as a tire manufacturer, their primary focus appears to be retail and service. They provide tire repair shop services, addressing punctures and other tire damage. Wheel alignment service ensures proper vehicle handling. A wheel store is available for those seeking new wheels. Finally, window tinting service is offered to enhance vehicle aesthetics and comfort.
Customer Sentiment:
Overall customer sentiment appears moderately positive, as indicated by the average rating of 4.3 out of 5 from a substantial pool of 2127 reviews. However, the provided sample reviews reveal a mixed experience, with some customers expressing significant dissatisfaction despite the generally favorable average.
Service Quality:
Strengths highlighted in the reviews include competitive pricing, good service quality (though not always fast), and a user-friendly online platform for tire selection and pricing. Positive experiences with specific mechanics, such as Ola, are also noted, emphasizing skill, efficiency, and affordability for certain services like oil changes, brake replacements, and suspension work.
Common Themes:
Recurring negative themes include issues with warranty claims for potentially defective products, particularly tires, and a perceived lack of responsibility from the business in addressing post-purchase problems. Difficulties with TPMS sensor programming and unexpected additional charges for this service were also reported. Furthermore, some customers experienced frustration with the business's approach to diagnosing vehicle issues, feeling that problems were misattributed or not adequately resolved, leading to the need for service elsewhere. The policy regarding separate charges for alignment checks and services, even when purchasing a full set of tires, was also a point of disappointment for some.
Final Assessment:
Based on the available data, the business demonstrates strengths in pricing and online accessibility. However, inconsistencies in service quality, particularly concerning post-purchase support, warranty claims, and the handling of specific technical services like TPMS programming and alignment, appear to be significant areas for improvement. While the high average rating suggests a generally positive customer base, the detailed negative feedback indicates that some customers encounter notable challenges that detract from their overall experience. The business appears to deliver reliable service for routine maintenance and tire purchases for many, but may fall short in addressing complex issues or providing comprehensive post-sale support for all customers.
I had an unsatisfactory experience at Tire.ae. I got my tires and TPMS sensors replaced, and I was informed that each sensor would cost AED 25. After picking up my car, I was told that the sensor data would appear within 10-15 minutes. However, after driving for 30 minutes, the data still didn’t appear. When I called the shop, I was informed that the sensors had not been programmed, as they assumed it would happen automatically. Since that wasn’t the case, I had to return to the shop. Unfortunately, the staff appeared to have difficulty configuring the sensors using the OBD and MaxiTPMS tools. Additionally, I was asked to pay an extra AED 150 for 5 minutes of programming, despite initially being told that the sensor installation was covered. This was unexpected and added unnecessary inconvenience. I personally expected a smoother and more professional service, which was not the case from the team
I purchased 2 tires from Tire.ae and had them installed professionally. However, just two months after installation, one of the tires tore due to what appears to be a clear manufacturing defect. When I reached out to claim the warranty, they outright refused to replace it. To make matters worse, the experience dealing with their supervisor was horrible—completely unhelpful and dismissive. I expected better customer service and responsibility from a company selling safety-critical products like tires. Very disappointed and would not recommend based on this experience.
Ola managed my Audi A4 last week and he did an amazing job on my 11yr old car!! He did an oil filter change, replaced rear and front brake pads, changed all 4 upper arm bushings. All new parts. He also reset my computer checkup warnings! Car is operating as good as new. Ola has skill and he can handle any car from my experience with him. He is smart, works fast, commits and delivers the job on time and his rates are affordable for his workmanship on the car. Highly recommend him. My car feels better after he touched it. Will definitely use him again! Great job Ola!
Prices are competitive, and service is good (not very fast, but good). What I didn't like is the 'check only' of alignment, and alignment is charged separately. I changed 4 tires, and it is common practice to offer balancing/alignment when changing the full set (for almost two decades in Dubai, at least this was my experience in other establishments). The 'check only' was mentioned in the T&Cs, truth to be told, so it is not a violation. But it is a bit disappointing, in terms of customer service/value. Without this, it would have been a good experience. Particularly the online prices and ability to navigate the different tires, is a differentiating factor.
They don’t deal with you if you have a problem with the tyre after you buy it from them they will send you to the main distributor which is also time consuming Also they didn’t admit it’s the tire flat why my car is shaking, first they’ll say said it’s the rims they checked they “fixed it” but still nothing then they said you have a problem with your car!!! I’m writing this review while I’m at GoodYear tyres main distributor and they actually said the problem with the tires not the car or the rims as they claimed Tire.ae are no help and not professional people at all
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