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Auto Repair
Bare
Category: Other Repairs
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MARIO PHONE LLC, operating under the business name MARIO PHONE, is a company specializing in mobile...
Bare Protection is a business that specializes in mobile phone repair and accessories. The company offers a range of services including screen repair, general repair services for cell phones, and a selection of cell phone accessories. They are a repair service catering to various needs related to mobile devices.
Customer Sentiment:
While the business maintains a high average rating of 4.8 out of 5 across 242 reviews, a subset of recent feedback indicates a significant decline in customer satisfaction. Several reviewers express extreme disappointment with product quality and service, particularly regarding screen protectors.
Service Quality:
Recent reviews highlight concerns about the durability and performance of products, specifically screen protectors that peel quickly and show excessive fingerprints. Issues with installation quality and staff training have also been raised. There are also reports of inconvenient return policies and lengthy wait times.
Common Themes:
A recurring theme in negative reviews is the perceived change in management and product quality compared to previous experiences. Customers who were previously satisfied with the business under the "Mobile Outfitters" name report a decline in standards since the apparent rebranding to "bary.ly". The quality of screen protectors and the associated replacement policy are major points of contention.
Final Assessment:
Based on the provided reviews, there appears to be a disparity between the overall high rating and recent negative feedback. While the business has historically maintained a strong reputation, recent experiences suggest a potential decline in product quality and service standards. Customers considering this business should be aware of the reported issues with screen protectors and the potential for inconvenient service experiences, despite the high average rating. Further investigation into the consistency of product quality and service delivery is recommended.
I am extremely disappointed with the product and service I received. I paid over 395 AED for a plastic cover that needs to be replaced monthly, which is already inconvenient. While they replace it for free, the poor quality of the product causes it to fall off easily, making it unreliable and forcing me to return frequently. To make matters worse, when the plastic cover fell off on the street and got lost, they insisted I return the previous one for a replacement. This policy is impractical, especially considering the subpar quality of the product itself. The time and effort spent coming back every month, waiting 15 minutes each time, and dealing with such policies make this experience not worth the cost. I do not recommend this product or service unless significant improvements are made. Plus it Bare not outfitter!
I had great experience yesterday at Mobile Outfitters Thanks a lot to Mr. Osama for the professional and kind support, highly appreciated and highly recommended
One of the worst service I’ve ever had. I don’t know what’s wrong but it the materials are not good quality, the staff are not trained on the devices model and the installation is very very bad. Nothing went roght, I brought 3 phones and 1 iPad and all of them had issues. Had to wait for almost 4 hours for a job that could have been done in 1 hour tops.
Rating: 1/5 CHEAP I'm extremely disappointed with the screen protector I purchased for AED 268. Within just 3 hours of installation, the protector started peeling off. While the company offers free replacements, it's clear they're aware of the product's poor quality and lack of durability. Frankly, I regret wasting my money on this subpar product. The previous management and products were exceptionally professional and met high standards, making this experience even more disappointing. Unless significant improvements are made, I would not recommend this product to anyone.
They are not any more mobile outfiter the shop name is bary.ly I usually change my screen under warranty since 3 years Till 3 weeks back when i came to change the screen protector they changed it to me but the quality is different the finger prints shows and the screen protector is full with finger marks how-much ever u clean it and then they offered me to pay for a new matte screen which as they claim will not have any finger prints which was not valid to customer who is used to change it every month or so Then i realized the name of the kiosk have changed to ^the bary.ly^ but the employees are different than the previous ones but they are still wearing the mobile outfiters shirt but there is no where in the kiosk u ll find the mobile outfiter logo so be aware its not the same