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Auto Repair
Autostadt Motor Services
Category: Auto Repair
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Autostadt Motor Services, a comprehensive automotive service provider, offers a wide range of solutions for vehicle maintenance and repair. The company offers expert auto repair services, addressing various mechanical issues to ensure optimal vehicle performance. Their skilled technicians provide air conditioning repair services, keeping vehicle interiors comfortable in all weather conditions. Autostadt Motor Services also specializes in auto bodywork, restoring vehicles to their original condition after collisions or damage. Electrical system diagnostics and repairs are also part of their offerings, ensuring all vehicle electronics function correctly. The company provides auto glass repair and replacement services, addressing chips and cracks to maintain visibility and safety. Brake system inspections and repairs are available, crucial for safe driving. Additionally, Autostadt Motor Services offers professional car detailing services, enhancing the aesthetic appeal of vehicles. As a full-service mechanic business, the company provides a complete suite of automotive services to meet diverse customer needs.
Customer Review Analysis Summary
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.8 out of 5 from 342 reviews, the general customer sentiment appears to be overwhelmingly positive. Many customers express high satisfaction with the speed, efficiency, and quality of service received, particularly for routine maintenance, AC repair, and roadside assistance. Positive feedback frequently highlights the professionalism and helpfulness of the staff.
Service Quality and Strengths:
Key strengths identified include prompt and effective roadside assistance, quick turnaround times for repairs, and a reputation for saving customers money. Specific services like AC repair and general mechanical work receive positive mentions for their speed and effectiveness. The business is frequently recommended for its convenience and reliability, often being referred to as the "best garage near me."
Areas for Improvement and Weaknesses:
Despite the high overall rating, a minority of reviews indicate significant issues. Concerns raised include potential rushing of services, incomplete work (such as missed diagnostics or flushing), discrepancies in billing, and lack of transparency regarding completed tasks. There are also serious allegations of unauthorized vehicle use and poor quality control on specific services like paintwork. Communication and honesty are highlighted as areas needing improvement based on negative feedback.
Common Themes:
Recurring positive themes include speed, convenience, helpful staff, and cost-effectiveness. Conversely, negative themes revolve around perceived dishonesty, incomplete or rushed work, and issues with quality control on certain repairs. The contrast between the high overall rating and the severity of some negative reviews suggests inconsistency in service delivery.
Final Assessment:
While the business enjoys a strong overall reputation and is highly regarded for its speed and convenience in many instances, the presence of significant negative feedback regarding service quality, transparency, and ethical practices cannot be ignored. The business appears to excel in routine and urgent services like roadside assistance and quick repairs. However, there are clear indications of potential issues with more complex work, adherence to service packages, and customer communication. Potential customers should consider the high volume of positive reviews but also be aware of the specific concerns raised in the negative feedback, particularly regarding thoroughness and trustworthiness.
Best auto repair garage near me . i was stuck on road they provide quick help . Best roadside assistance i ever usedđ
Had a simple oil leak issue. As per their recommendation, I steam washed my car to make their diagnosis easier. They delivered the car as per the time promised. However after 2 days, my steering rack got completely jammed, AC stopped working, and eventually the entire car came to a halt. Turned out that the engine belt broke.
My car was running smoothly before their maintenance and never had any major issues reported for 14 years straight.
Given the amount of discomfort , loss of time, and extra money this costed me, I wouldn't recommend anyone with major issues to go here.
I believe they rushed my service. As per the package there should be:
*Engine flushing but was not done
*Computer diagnostics was part of the package but was also not done
*and I had to tell them to check the brakes otherwise it wonât be done as well.
On top of that I was charged 270 when it was supposed to be only 250.
Lastly, i was cornered and was kinda forced to put up a good review on google instead of waiting for people to do that willingly.
i brought my car for ac repair and some. mechanical work. these guys are super quick highly recommended đ
I brought my hyundai genesis for normal service and computer repair . Also fixed my ac with them. Simply Best garage near me in Dubai. Highly recommended.
Service was great. The gentleman that came out was very helpful and professional. He was knowledgeable and careful with my vehicle. He even assisted other customers that were contacting him after he was done with my car with some help that they needed. Shows that he cares about the work he does. I will definitely use the service again and I highly recommend if you need anything regarding your vehicle.
Thank you so much to this company! They saved me so much money and the service was outstanding and overnight. Honestly best repair shop in Dubai! Thank you
They didn't deliver my car as promised. The worse part is they said that don't come today, come tomorrow because it's raining in Al Quoz unfortunately they didn't know that we are already in Al Quoz from the time that they called. They should be honest with their client. Update: the paint job is not good because it has bubbles that's why i need to put 1 star
This is truly the worst garage I ever been to. They did not fix the car and and the best part, they drove my car for 50 km without my permission because âwe need to test itâ. 50 km? to test the car?!?!? They used my car for their personal use. These people are not trustworthy. They took the money without fixing anything.
You ll feel dishonesty when you talk to them. I saw it in their eyes.
« Report me to google »?!? is this how you resolve my genuine complaint? Is this your best attempt to resolve what you did to my car? This guy believes he is very smart because he knows how to lie. That money you took from me, fixing nothing, you ll lose double of it soon because Karma will get back to you, then remember how you took my money for nothing causing me to lose more to fix what you did. You are a dishonest person. Shame on you.
Very bad service quality of work is like below then zero iâm not recommending anyone to go this workshop for any kind of work.