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Auto Repair
Al Khalid Auto Garage (AKG)
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Al Khalid Auto Garage (AKG) is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto body work, and auto dent removal. They specialize in auto painting and auto tune-up services to keep vehicles running smoothly and looking their best. Al Khalid Auto Garage also provides general car repair and maintenance services, ensuring vehicles are in optimal condition. Additionally, the company offers vehicle inspection services to assess the health and safety of automobiles.
Overall Customer Sentiment:
Based on a total of 198 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards Al Khalid Auto appears largely positive. Many customers express satisfaction with the quality of work, professionalism of the staff, and timely service delivery. However, a notable minority of reviews highlight significant negative experiences, particularly concerning the longevity and reliability of repairs and perceived issues with pricing transparency.
Service Quality:
Positive feedback frequently commends the garage for effective repairs, particularly in areas like auto body work, painting, and general maintenance. Customers appreciate the "amazing" and "exceptional" job done, with some highlighting quick turnaround times and professional execution. Conversely, negative reviews raise serious concerns about the quality and durability of repairs, citing instances of premature part failure, poor installation methods, and inadequate follow-up on warranty claims. This suggests inconsistency in service quality across different jobs or technicians.
Common Themes:
Recurring positive themes include appreciation for the staff's professionalism, the quality of specific services like painting and dent removal, and the overall efficiency of the repair process. Negative themes consistently revolve around the reliability of repairs, particularly for complex issues like AC systems, and concerns about pricing, with some customers feeling overcharged or experiencing a lack of transparency compared to competitors. The issue of warranty and post-repair support also emerges as a point of dissatisfaction for some.
Final Assessment:
Al Khalid Auto demonstrates a capacity to deliver high-quality service in many instances, contributing to its strong average rating. Customers often report positive experiences with routine maintenance and cosmetic repairs. However, the recurring negative feedback regarding the longevity of repairs and pricing practices indicates potential areas for improvement. While the business appears to deliver reliable service for many customers, the instances of significant issues suggest that potential customers should exercise due diligence, particularly for complex or critical repairs, and seek clear communication regarding pricing and warranty terms.
Al Khalid Garage delivered exceptional service when I chose them to paint my rims glossy black. The craftsmanship was top-notch, and the staff displayed professionalism throughout. The glossy finish transformed the look of my vehicle, and I appreciate the precision and care put into the job. Highly recommended for anyone seeking quality automotive customization.
ALKHALID AUTO GARAGE repaired my car today, They were prompt & carried out the repair in a timely & professional way. All the scratches are gone, and my car looks brand new again. I will definitely use their services again & recommend them.
Clueless mechanics and poor quality - AVOID! Visited the garage in October 2020 after having A/C issues with a 2011 BMW 316i, they checked, gave a long list of items to be replaced (condenser, compressor and so on), claiming 6 months warranty. Exactly after 6 months and a week, entire A/C went bust, not just a minor issue, but gone! I called them giving invoice reference and job details, garage owner asked me to drop the car saying he will have it checked in 30 minutes, stating this check-up will be at no cost since this was a major job. Within just 5 minutes he claimed there might be a leak and that the car has to be left overnight for a full check-up, adding a new cost of 300, which then he said will be reduced to 100. I refused and was about to leave when garage owner then claimed that he will do a full check for free within an hour. The LOW PRICE comes at a VERY HIGH RISK! Better off paying a higher price to a well reputed garage than risking additional mechanical problems.
I had done AC compressor change from the workshop last year in Aug for my Honda CRV; The AC compressor was newly replaced, firstly the A/C gas was half filled up. I had filled up the gas straight after taking the vehicle out from workshop, then the A/C itself was not chilling. They told me as its a new compressor after 2-3 months it will be ok. Its almost a year now the A/C compressor stalled & had a bursted in a year. The engine, radiator, belt everything got impacted due to the burst & my car has broken down. I had called them regarding it and their response was one year was gone & they are not responsible towards what has happened. I checked with the authorized Honda service they told me that due to faulty method of A/C compressor installation this has happened. I would never ever recommend this workshop.
I had the pleasure of purchasing my first car in Dubai with the exceptional guidance and service provided by Sachin Patni at Al Khalid Auto. His expertise and patience made the entire process smooth and enjoyable. Sachin went above and beyond to ensure I found the perfect car that suited my needs and budget. His professionalism and dedication are truly commendable. I highly recommend Sachin and Al Khalid Auto to anyone looking for a seamless car buying experience from Bestune, Dubai. Thank you, Sachin, for your outstanding assistance!
I would simply like to express my deep thanks and appreciation for your wonderful service and quick turnaround at your auto repair garage. You were great in dealing with my problem and got the job done quickly and well. You have exceeded my expectations and demonstrated your professional auto repair skills exceptionally well. I am very grateful to you for your tremendous efforts and commitment to providing quality service. Thank you again for your excellent service and quick turnaround. I am really happy with my experience with you and look forward to doing business with you in the future.
Just last week, I was driving my car and the muffler piece just feel off the car alongside the bumper....I was surprised because the welding job they did was so poor, the muffler fell out just after a few months and also the bumper (the bumper was fixed poorly, with missing support), in addition to the muffler, the support was missing. This ended up me in me paying additional AED1,000 because of this garage's poor work!!! Not recommended if you're looking for reliable job. Thank you.
Thanks the team for getting the job done amazingly with reasonable price. I highly recommend this garage to everyone.
Went to change the battery, they told me they checked several places and the only available option is at 950 AED, although i was a repeat customer they still tried to rip me off given car wasn’t starting and couldn’t go anywhere, fortunately still had a bit of battery left and car started, and took it to the shop next door, who had a bigger and cleaner garage and did it for 750 AED including fixing and VAT at 200 less. Same exact battery and they also had to get it from an external supplier
Worst service ever, staff are unprofessional they don’t know there job .waiting area is to hot and u have to stay long time to hand or receive your car .