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Auto Repair
AutoPro - 7097
Category: Auto Repair
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AutoPro is a comprehensive automotive service provider. The company offers a wide range of services including general auto repair and maintenance, specialized auto air conditioning and electrical services, and expertise in auto springs. They also operate as a brake shop, car battery store, oil change service, and tire shop. Additionally, AutoPro provides a chauffeur service.
Overall Customer Sentiment:
Based on a significant volume of 568 reviews with an average rating of 4.5 out of 5, the overall customer sentiment towards Auto Pro is overwhelmingly positive. A large majority of customers express satisfaction with the services received, highlighting efficiency, professionalism, and quality of work.
Service Quality and Strengths:
Customers frequently commend the technical expertise of the staff, particularly in areas like tire services, brake replacement, and general car maintenance. The speed and efficiency of service delivery are consistently praised, with many noting quick turnaround times for common procedures like oil changes and part replacements. The helpfulness and knowledge of service consultants, such as Marisol, are also highlighted as significant strengths, contributing to a positive customer experience. The business is seen as thorough in inspections and recommending only necessary services, fostering trust.
Areas for Improvement and Weaknesses:
While the majority of feedback is positive, a notable area of concern lies within the car wash service. Several reviews indicate dissatisfaction with the quality of cleaning, particularly vacuuming, and report unprofessional behavior from staff in this department. Instances of rudeness and poor attitude from some service attendants have also been mentioned, negatively impacting the customer experience.
Common Themes:
Recurring positive themes include the expertise of specific technicians and consultants, the speed and efficiency of service, and the perceived value for money. Conversely, negative feedback consistently points to issues with the car wash service and isolated incidents of poor staff attitude.
Final Assessment:
Considering the high average rating and the large volume of positive reviews, Auto Pro generally delivers high-quality and reliable service across its various offerings, particularly in mechanical repairs and maintenance. The business excels in technical proficiency and efficient service delivery. However, the inconsistencies and negative feedback surrounding the car wash service and occasional staff behavior issues warrant attention to ensure a consistently positive experience for all customers. Overall, Auto Pro appears to be a trustworthy and competent option for auto repair and maintenance needs, with the exception of potential issues within the car wash department.
Good and quick service. Came for my oil change, engine flushing and filter change. Reasonable pricing for a quick and easy access service. Thanks to the mechanics, Raymond and Matiaz and receptionist, Marisol. Excellent service. Thank you
Good service and special thanks for ms.mairsol she is so kind and helpful
I always love autopro services in general. Romeo and Marlon was doing such an amazing job in replacing my car brake pads and discs. It takes less than 24 hours for my parts to arrive and it takes approximately 1 hour to fix. Amazing work guys and thank you 🫶🏻
I recently visited Auto Pro for a tyre shuffling service, and I’m extremely pleased with the experience. The entire process was smooth and efficient, thanks to the excellent support from both the consultant and technician. Marisol, the consultant, was courteous, knowledgeable, and ensured that all my concerns were addressed with professionalism. She explained the process clearly and kept me informed throughout the service. Technician Jyothish did an outstanding job with the tyre shuffling. He was meticulous, quick, and handled the task with great attention to detail. I could immediately feel the improvement in ride quality after the service. Overall, I’m very satisfied with the service and would definitely recommend Auto Pro to others. Great job, Marisol and Jyothish!
I would like to express my gratitude to Sir Romeo for consistently providing exceptional assistance whenever i need car repairs. His expertise with all kinds of repair parts is remarkable and I deeply appreciate his dedication. I always choose Autopro for my car maintenance because he truly understands what’s beat for my vehicle. Kudos to you, Sir Romeo!
The workers are in a hurry and doesn’t take a second look at the car after cleaning.
I had to show them multiple places which were not clean. They seems to be just waiting for the tip.
I had two bad experiences now.
This shop in academic city never fails to impressed me every time I bring our car for service. They are thorough with the inspection and only recommend what is necessary. They even offer free assessment and cleaning of the engine which made me really appreciate the team there especially Romeo and his team.
Very very bad service with bed behavior I will suggest anyone
Went for an oil change with my friend and had our own additives for engine flush. As per the instructions on the additives, the additives are effective upto 6 litres of oil. I had 2 bottles. The engine oil capacity is 14 litres. When i asked him whether i could put 2 bottles which is required, the service attendant Dandelo was extremely rude and said only one bottle is required. He had an issue seeking corrections and seemed more knowledgeable than manufacturers. He clearly had an attitude issue seeing my skin color... he was also singing loudly and randomly some kabayan songs, which was such a nuisance to customers. This guy is an embarrassment to autopro. Won't be coming here again as long as this clown is out from this shop.
Worst car wash
Their vacuuming people are very unprofessional and when i spoke to the manager he said it is not our fault go for car polish while the spots were very minor
Not recommended at all