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Appliance Repair
Fixing Dubai
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Fixing Dubai, , is a business specializing in air conditioning repair services. The company offers comprehensive solutions for various AC issues, including diagnostics, repairs, and maintenance. Their services cover a wide range of AC types and brands, addressing problems such as cooling inefficiencies, strange noises, leaks, and electrical faults. The company aims to restore optimal performance and extend the lifespan of air conditioning units, ensuring comfortable indoor environments for their clients.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided average rating of 2.6 out of 5 and the limited sample of reviews. While some customers express high satisfaction with timely and effective repairs at reasonable prices, a significant portion highlights issues with the longevity of repairs, responsiveness to warranty claims, and difficulties in obtaining promised refunds.
Service Quality:
The quality of initial repairs seems inconsistent. Positive feedback indicates successful and efficient fixes for multiple appliances. However, negative reviews strongly suggest that some repairs are not durable, leading to repeat issues shortly after service. The responsiveness to post-repair problems and warranty claims is a significant area of concern, with reports of unfulfilled promises and lack of follow-up.
Common Themes:
Recurring positive themes include the initial effectiveness of repairs and reasonable pricing. Conversely, prominent negative themes revolve around the durability of repairs, poor post-service communication, and a perceived lack of commitment to resolving issues under warranty or processing refunds. Timing and punctuality were also mentioned as occasional issues.
Final Assessment:
Based on the available data, the business demonstrates the capability to perform successful repairs in some instances, often at competitive prices. However, the low average rating and recurring negative feedback regarding repair longevity, warranty adherence, and customer service after payment raise serious concerns about the overall reliability and quality of service. While some customers may have positive experiences, the pattern of unresolved issues and poor communication for others indicates a significant weakness in consistent service delivery and customer support. Potential customers should exercise caution and consider these factors when evaluating this business for appliance repair needs.
Fridge is not fixed and is no longer in working condition 5 days after they returned it. They have a 1 month warranty and we tried to get them to fix it but they never made the effort to come because once money hits their account the customer doesn't matter anymore. Promises of a refund involve me following up for 2 months to no avail. Either Ahmed ignores me or he says he will “check with the office” but nothing. By far the worst repair service I’ve dealt with in the 10 years I’ve been in the UAE. Add
I recently had my fridge and washing machine repaired by Fixing Dubai, and I am very satisfied with their service. The technician was professional, arrived on time, and diagnosed the issues quickly. The repairs were done efficiently, and both appliances are now working perfectly. The pricing was reasonable, and the overall experience was smooth. I highly recommend Fixing Dubai for home appliance repairs.”
Tbh we had some problems with timing but at the end of the day they fixed my refrigerator for a good price. You can trust them.
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