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Air Conditioning Repair
Toolboys Technical Works LLC
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Toolboys Technical Works LLC is a comprehensive service provider offering a wide range of technical and maintenance solutions. The company offers expert Air conditioning repair services, ensuring optimal climate control. Their skilled Handyman/Handywoman/Handyperson team handles various tasks, while their Carpenter provides custom woodworking and repairs. The company offers certified Electrician services for all electrical needs and functions as a reliable Garage door supplier. Their Masonry contractor delivers quality brick and stone work, and their Painting services refresh and protect properties. The company offers professional Plumber services for all plumbing issues and provides thorough Property maintenance to keep properties in top condition. Finally, their Tile contractor offers precise tile installation and repair.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.1 out of 5 from 381 reviews, customer sentiment towards Toolboys Maintenance appears mixed, leaning towards positive. While a significant portion of customers express high satisfaction with the quality of work, professionalism, and efficiency, a notable minority report negative experiences related to customer service, pricing, and follow-up after initial service.
Service Quality and Strengths:
Positive reviews frequently highlight the company's technical expertise, particularly in diagnosing and resolving complex issues (e.g., AC service). Punctuality, professionalism, and attention to detail during service execution are also consistently praised. Specific examples include thorough cleanup after work and respectful interactions with customers and their property. The team's friendliness and efficiency are recurring themes in positive feedback.
Areas for Improvement and Weaknesses:
Negative feedback primarily centers on customer service and post-service interactions. Issues include difficulties in obtaining quotes after initial inspections, lack of responsiveness to follow-up requests, and concerns regarding pricing transparency and perceived overcharging for parts. Instances of unprofessional behavior from staff, including disrespect and poor handling of complaints, are also reported. There are also mentions of the need for significant customer supervision during projects and issues with warranty fulfillment.
Common Themes:
A key dichotomy emerges between the quality of the technical work performed and the consistency of customer service and communication. While the hands-on service is often lauded, the administrative and follow-up aspects appear to be areas of concern for some customers. The issue of upfront payment and subsequent service delivery is a significant point of contention in negative reviews.
Final Assessment:
Toolboys Maintenance demonstrates a capacity for delivering high-quality technical services across various trades, as evidenced by numerous positive reviews and a strong overall rating. However, the business faces challenges in consistently providing excellent customer service, particularly in areas of communication, responsiveness, and post-service support. Potential customers should weigh the company's technical strengths against the reported inconsistencies in customer care and consider these factors when making a decision. Addressing the issues raised in negative feedback, particularly regarding communication, pricing transparency, and warranty fulfillment, would likely enhance overall customer satisfaction and solidify the company's reputation for reliability.
Excellent AC Service by Toolboys! I had been facing several issues in my apartment that no one could seem to diagnose properly. When I called Toolboys, they quickly identified the root of the problem and resolved it efficiently. Their professionalism and empathetic approach really stood out. I’ll definitely be calling Toolboys for all my future AC work!
Had some renovations in our house done in 2024 by ToolBoys and they did an ok job (although a lot of supervision and pushing from our side was necessary). Unfortunately their after service, when things start to break down (still within the 1 year warranty as per contract) they are nowhere to be seen despite contacting them every few days to follow up. I guess I shouldn't be surprised but this is worth considering when you are looking to hire a fit out company.
I've had a fantastic experience with Toolboys. They're always on time. The team is professional, efficient, and their attention to detail really show in their work. Highly recommended for anyone looking for reliable and timely maintenance services.
Not great customer service at all. They came , did the inspection , charged 150aed for the inspection then they just disappeared. I have followed up requesting for the quote and they completely ignore me, has been almost 2 weeks. If you change for the inspection, you should at least provide a quote.
The worst service in the world, the guys were suppose to repair the door but instead they made it worse. The supervisor (Tariq) was very disrespectful and was shouting. They did a very poor job and when we told them that this is not a good job the supervisor got angry and he made the job worse and ruined the door even more than before. Stay away from this company it’s my best advice for you.
They will charge you 2500 dirhams for a pump that costs 630 dirhams and a pressure kit that costs 79 dirhams to bring the unit and install it. Buy your own unit and get someone to install it. And to do the quote they charge you for standing above the pump for 2 minutes 150 dirhams for inspection. Avoid at all costs.
Toolboys Maintenance did a fantastic job at my home! They were professional and punctual. I appreciated how friendly and efficient the team was — definitely my go-to for any future maintenance work. Highly recommended!
Very Bad Service – Do Not Trust!
I had a terrible experience with this company. They are only interested in taking your deposit, and once they get the money, they stop providing proper service. The staff is unprofessional and poorly trained. They do not care about customer satisfaction at all. I strongly advise others to stay away from this company. Very disappointed and frustrated with their horrible service!
Very Bad Service – Do Not Trust! I had a terrible experience with this company. They are only interested in taking your deposit, and once they get the money, they stop providing proper service. The staff is unprofessional and poorly trained. They do not care about customer satisfaction at all. I strongly advise others to stay away from this company. Very disappointed and frustrated with their horrible service!
We needed an electrical outlet installed just below our living room ceiling, and the entire experience with the team was fantastic. Booking the appointment was quick and easy, and I appreciated getting a text from the electrician ahead of time—it made everything feel organized and professional. What really impressed us was how respectful and thoughtful he was throughout the visit. He was incredibly friendly (even with our dog, which was a big plus!), wore shoe covers indoors, and made sure to clean up thoroughly after the job—vacuuming and wiping down all surfaces. The access holes he had to make in our plaster wall were patched up so neatly, you can barely tell any work was done. Toolboys job was completed quickly, cleanly, and to our full satisfaction.