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Auto Repair
AutoPro - 7028
Category: Other Repairs
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AutoPro - 7028, is a comprehensive automotive service provider. The company offers a wide range of services including auto repair, auto air conditioning service, auto electrical service, and auto spring shop services. They also provide brake shop services, car battery sales, and general car repair and maintenance. Additionally, the company offers oil change services and operates a tire shop. For added convenience, chauffeur services are also available.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.7 out of 5 from 132 reviews, the overall customer sentiment towards Auto Pro Services is overwhelmingly positive. Customers frequently express satisfaction with the professionalism, knowledge, and customer service provided by the staff. Specific individuals are often highlighted for their exceptional service.
Service Quality:
The reviews indicate a high level of satisfaction with the quality of the services provided, including tire changing, AC refill, wheel alignment, oil changes, and general repairs. Customers report noticeable improvements in their vehicle's performance after service. The staff is consistently described as professional, knowledgeable, and attentive to detail.
Common Themes:
Recurring positive themes include the professionalism and expertise of the staff, excellent customer service, and the quality of the repair and maintenance work. Customers appreciate the clear explanations of necessary repairs and the prompt completion of work. However, negative feedback primarily centers on pricing, with some customers finding services to be expensive. There is also a mention of issues with telephone etiquette and occasional delays in service completion time compared to initial estimates, suggesting potential areas for operational improvement.
Final Assessment:
Auto Pro Services appears to be a highly-regarded auto service provider, consistently delivering quality work and exceptional customer service, which is reflected in their strong average rating. While the majority of feedback is positive, the business should address concerns regarding pricing and ensure consistent adherence to promised timelines and professional communication standards, particularly over the phone. Overall, the business demonstrates a strong commitment to customer satisfaction and provides reliable auto repair and maintenance services.
"I recently had my car serviced with jojo, and I was very impressed. The mechanic, name jojo, was professional, courteous, and knowledgeable. They thoroughly explained the necessary repairs, including showing me the damaged parts. The work was completed promptly, and the price was competitive. My car is running smoothly now, and I'm confident in the quality of the repairs. I highly recommend jojo he is very professional. Tnx again
Car washing Services is fine but pricing on other services must be revised
I have discussed earlier with the station staff about the price as well as the time that it will take to replace 2 tires and installing new break pads and discs in which I got clear answers and I was informed about the reasonable price and that it will take 1.5 hours to finish the complete work. When I came to do the job on Wednesday March 02 at 11AM, there was one technician only who was busy with another car (no other cars were) and I was advised to wait for 10 minutes for another technician to come. Once those 10 minutes became 20, I had no choice except to leave my car there and left my name and phone number. I had a follow up with them when I called at 1:50pm and I was told that the car is not ready yet and I have to wait till 3PM!!. The real time of completion was after 4PM which is 4.5 hours from the promised time completion of 1.5 hours. Even when I came to the station at 3:30 pm there were 1 or 2 technicians only working on my car although there were more staff there but were idle. If I knew about this experience, I would have selected somewhere else as this station seems require better management and how to handle cars coming to them and to give an attention to the car that comes first rather than attending other cars which I suspect was the case of the delay. Definitely not a good customer experience journey that I will not bring my car to this place again
I recently visited for a range of services, including tire changing, AC refill, and wheel alignment. I'm thrilled to say that the experience was top-notch! The staff were friendly, knowledgeable, and highly professional. They took the time to explain each service, answered all my questions, and made sure I was comfortable throughout the process. The work itself was impeccable. The tire change was done quickly and efficiently, the AC refill was spot on, and the wheel alignment was precise. I've noticed a significant improvement in my car's performance and handling since the services. What impressed me most, however, was the attention to detail and the commitment to customer satisfaction. The team went above and beyond to ensure I was happy with the work, and even provided a complimentary vehicle inspection. I highly recommend to anyone seeking reliable, high-quality car maintenance and repair services. They've earned a loyal customer in me! Special thanks to one of Kerala man and philippine man who did this all works, name are mentioned in pictures
Just called to inquire of tinting , the person who attended the call -male , needs basic telephone etiquettes , how to speak and cut the call.
Not to slam the phone while i am still trying to talk and get more details
Mr.Jojo en 23231 is an excellent person and customer service. He was doing all the job for my car in a very professional way and this is the reason why I always coming bcak in this station and all the team here are professional and taking care of their customers in progessional way.
Recently I did oil change service at this station.all the staff's are very professional and very kind.keep it up guys good work
Sir Jojo and Miss Reza, thank you so much for the assistance, very professional and knows very well how customer service should be! Good job Auto pro for training you staff!
The prices are sky high, if I had the chance to go change my battery elsewhere I would have but because I didn't have a choice and forced to change here I paid the price.
If you are not in a hurry or a pinch, just go elsewhere. Rip-off prices.