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Auto Repair
AutoFix Multibrand Car Service Center - Umm Ramool
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AutoFix Multibrand Car Service Center is a car repair and maintenance service business. The company offers a comprehensive range of services including routine maintenance, mechanical repairs, electrical diagnostics, AC repair, and bodywork. They specialize in servicing multiple car brands, providing a convenient and reliable option for vehicle owners. Their services cover everything from oil changes and brake replacements to complex engine repairs and accident damage restoration, ensuring vehicles are kept in optimal condition.
Customer Sentiment:
Overall customer sentiment for AutoFix appears largely positive, as indicated by the high average rating of 4.6 out of 5 across 246 reviews. Many customers express satisfaction with the service received, highlighting professionalism, knowledge, and efficiency. However, a notable minority of reviews reflect significant negative experiences, primarily related to service delays, perceived dishonesty, and poor customer service.
Service Quality:
Based on the positive reviews, AutoFix demonstrates strengths in providing prompt and efficient service, accurate diagnoses, and transparent pricing. Specific staff members are frequently praised for their professionalism and customer service. Conversely, negative feedback points to inconsistencies in service quality, including lengthy wait times for routine services, potential misdiagnosis or unnecessary recommendations, and issues with the effectiveness of repairs.
Common Themes:
Recurring positive themes include the professionalism and helpfulness of staff, particularly Mr. Rinson Mathew, and the overall efficiency of the repair process in many cases. Negative themes consistently revolve around extended service durations, particularly for seemingly simple tasks, and concerns regarding the trustworthiness of recommendations and pricing.
Final Assessment:
While the majority of customers report positive experiences and the high average rating suggests a generally reliable service, the presence of strongly negative reviews indicates areas for improvement. AutoFix appears to deliver high-quality service for many, but inconsistencies in service delivery, particularly regarding timeliness and transparency, are a concern. Potential customers should consider the overall positive trend but also be aware of the reported issues.
"Excellent service at Autofix Umm Ramool! Rinson Mathew was knowledgeable and professional. My car was serviced efficiently, and the team kept me updated throughout the process. Highly recommend Autofix for all your car needs!"
Excellent Service and Professionalism at Autofix I recently visited Autofix, and I am thoroughly impressed with their exceptional service. The staff was highly professional, knowledgeable, and attentive to my vehicle's needs. They provided a detailed diagnosis, explained the repairs required, and completed the work promptly. The pricing was transparent, and the quality of the repair work exceeded my expectations. My vehicle is running smoothly, and I appreciate the care they took to ensure everything was done perfectly. I highly recommend Autofix to anyone looking for reliable and trustworthy auto repair services. They truly go above and beyond to ensure customer satisfaction.✌
Great experience at Auto Fix garage! The service was prompt, efficient. Mr. Rinson was particularly impressive - his professionalism and customer service made the entire process seamless. Highly recommend Auto Fix for all your automotive needs!
Not really Worth Inspection & don't advice to go this place.
I would like to share story
Just to check I changed my coolant 2 days ago then given my car to them for inspection, as I wanna check how much they are telling truth. So when I went to talk to inspection person about coolant he told me, I need to change my coolant. & other things also Which I repaired just recently they told me to change. So wise man can understand what's worth.
They took out offer & that's why just to see their aunthecity I given my car for inspection.
So I would Not recommend this garage & their service.
Thank you AutoFix for accommodating to fix my car. I would like to thank Mr Rinson Mathew for being hands on all through out the repair process. Once again thank you team highly recommended to all my friend 5stars rate for this shop
The most rubbish service shop I have visited. Wrong prices quoted on the phone, and when visited, another price quoted. Waited for 2 hours for a revised price to then be informed to get the car tomorrow as brake pads cannot be changed in 4 hours. Avoid at all cost
Today (March 28, 2025) I visited Autofix and I am thoroughly impressed with their exceptional service. The staff was highly professional, knowledgeable, and attentive to my vehicle's needs. They provided a detailed diagnosis, explained the repairs required, and completed the work promptly. I highly recommend Autofix to anyone looking for reliable and trustworthy auto repair services. Thank you Mr. Gopakumar, Mr. Sumith and Mr. Rinson.
Very worst customer service. I visit at 8am and they start the works 9am for oil change. Later they start carwash by 11am. Finally I got the car back on 12:30 pm. So they took my half day for just oil change and carwash.
If they really busy they can make schedule with appointments.
This is very worst customer service in my life.
Please try to avoid this workshop.
Went here to get AC gas refill which took nearly 3 hours. They said the gas will last for 2 months max due to leakage.. it lasted only 2 days instead. Gave a quotation of nearly 5k just to replace the compressor. Went to another garage and they told me they (Auto Fix) hadn't fixed the AC properly which is why the AC still wasn't cooling. They replaced the compressor and gas for AED 600.
Only plus side is good and helpful receptionists.
Worst garage service I have ever faced in Dubai. They promised for 6 day to fix my car but today is 3r week they are telling me to wait for 2 more days everytime when I call them.
It's seems that they have consent from Insurance to serve selected customers.