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Tire Repair
Jeep Rashidiya Service Center - Trading Enterprises
Category: Auto Repair
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Trading Enterprises - Jeep Rashidiya Service Center is a car repair and maintenance service business. The company offers a comprehensive range of services for Jeep vehicles. These services include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. The company utilizes genuine Jeep parts and employs trained technicians to ensure quality service. Additionally, they offer services like tire rotation and balancing, wheel alignment, and air conditioning service. The company aims to keep Jeep vehicles running smoothly and reliably through their expert service offerings.
Overall Customer Sentiment:
Based on a total of 683 reviews with an average rating of 3.7 out of 5, the overall customer sentiment appears mixed, leaning towards moderately positive but with significant areas of concern. While a 3.7 rating suggests a reasonable level of satisfaction for many customers, the provided negative reviews highlight recurring issues that significantly impact the experience for a notable portion of the clientele.
Service Quality and Common Themes:
Analysis of the provided reviews reveals several recurring weaknesses. A prominent issue is poor communication, with customers reporting difficulties in obtaining updates, delayed responses, and a general lack of transparency regarding vehicle status and repair timelines. Extended service durations, exceeding initial expectations, are also a source of frustration. Furthermore, concerns regarding the quality of repairs are evident, with instances of vehicles reportedly being in worse condition after service. Professionalism and attention to detail are also cited as areas needing improvement, including issues with how vehicles are handled during test drives and instances of missing items. Appointment scheduling and waiting times are also mentioned as potential pain points.
Strengths:
While the provided reviews focus on negative experiences, the average rating of 3.7 suggests that many customers likely have positive interactions and are satisfied with the services provided. Without access to the positive reviews, it is difficult to pinpoint specific strengths, but they likely include successful repairs, efficient service for some customers, and potentially positive interactions with certain staff members.
Final Assessment:
Considering the volume of reviews and the average rating alongside the specific negative feedback, it appears this service center delivers a variable customer experience. While many customers may receive satisfactory service, the recurring issues with communication, repair quality, professionalism, and efficiency highlighted in the negative reviews indicate significant inconsistencies. To consistently deliver high-quality and reliable service, the business needs to address these systemic issues, particularly focusing on improving communication protocols, ensuring consistent repair quality, enhancing staff professionalism, and optimizing service timelines. The current feedback suggests that while the business may meet expectations for some, there are critical areas requiring improvement to build greater customer trust and satisfaction.
Absolutely terrible service at Jeep! They took my car by recovery yesterday, and since then, I have been left completely in the dark. Despite multiple phone calls to the service center and various departments, I still have no idea where my car is or what’s happening with it. The lack of communication is beyond frustrating! How can a professional service center be this unorganized? There are NO updates, NO accountability, just endless waiting. If this is how they treat their customers, I can only imagine how they handle the cars!!!
Disappointed with the consistent lack of professionalism at this Jeep service center. It’s not the first time I’ve noticed that after a service, the test driver leaves the AC blasting on the lowest temperature and highest fan speed, and the radio completely messed with—volume up and set to whatever they feel like. This is about respect for the customer’s vehicle. I didn’t bring my car in to have someone treat it like their personal ride!!! It reflects a careless attitude that shouldn’t exist at a professional service center. Jeep needs to seriously address this behavior if they care about customer experience and trust.
I had a very disappointing experience with this car service center. From the start, communication was extremely poor — I had to repeatedly reach out to get any updates on my car, and most of the time, I received no response. They kept my car for two weeks, which was far longer than expected. After finally paying for what was supposed to be a repair, the car's condition actually became worse than before. To make matters even worse, a pair of my daughter's gold earrings that I had informed them about beforehand went missing. This experience has been frustrating, stressful, and completely unacceptable. I trusted them with my car and my property, and they failed on both. I would strongly advise others to be cautious when considering this place.
I had an absolutely terrible experience at this service center and not the first time. The reception staff was shockingly rude and disrespectful, showing complete indifference toward customers. Despite having a booked appointment, I was forced to wait for nearly an hour because the service agent arrived late due to different working hours—something that should have been managed more professionally. Given this experience, I will never return for service or consider purchasing a vehicle from this dealership. Customer service is a crucial aspect of any business, and unfortunately, this place has failed completely in that regard for the Third Time!!!
Long waiting time before you can get an appointment. I received the car back after maintenance with a missing piece from the hood, and with my compressor suddenly not working. When claimed it back they said I would have to pay for it, and that they don’t fix parts (compressor) fixed outside. Service assessors knowledge and attention has decreased substantially over the years since I started servicing the car with them in 2015. I will probably change service company after my last experience.
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