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Auto Repair
Honda Rashidiya Car Service Centre & Parts - Trading Enterprises
Category: Motorcycle Repair
The company offers a comprehensive range of services for Honda motorcycles. These include routine ma...
Category: Tire Repair
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Category: Auto Repair
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Category: Home Maintenance
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Category: Auto Repair
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Trading Enterprises - Honda Rashidiya Service Centre is an auto repair shop. The company offers a comprehensive range of services for Honda vehicles. These include routine maintenance such as oil changes, filter replacements, and fluid checks. They also provide more complex repairs, including engine diagnostics and repair, brake service, suspension work, and electrical system troubleshooting. Additionally, the company offers genuine Honda parts for all repairs and replacements, ensuring quality and compatibility. Their services are designed to keep Honda vehicles running smoothly and reliably.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.2 out of 5 from a large pool of 1515 reviews. While a significant portion of customers express satisfaction with the quality of service and staff professionalism, a notable minority highlights significant issues, particularly concerning wait times and parts availability.
Service Quality:
Reviews indicate variability in service quality. Positive feedback frequently mentions detailed explanations, knowledgeable staff, and efficient service completion within reasonable timeframes (2-3 hours). However, negative reviews point to poor organization, excessive wait times even with no customers ahead, and critical failures in parts management, including misplacing paid-for items.
Common Themes:
Recurring positive themes include helpful and knowledgeable staff (specifically mentioning individuals like Thamseer and Mr. Saji), clear communication regarding repairs, and a generally customer-friendly environment. Conversely, persistent negative themes revolve around lengthy wait times, difficulties in contacting the service center, significant delays and issues with spare parts availability and handling, and perceived declines in service standards over time.
Final Assessment:
Based on the provided data, the business demonstrates strengths in technical service and customer interaction when operations run smoothly. The high average rating suggests a large base of satisfied customers. However, the recurring issues with wait times, communication, and particularly the critical problems with spare parts management represent significant weaknesses that negatively impact the customer experience for a segment of the clientele. While the business appears capable of delivering high-quality service, inconsistencies and operational inefficiencies, especially concerning parts, detract from overall reliability. Addressing these areas is crucial for consistent customer satisfaction and maintaining a strong reputation.
Avoid if You Value Your Time. Buying a Honda motorcycle? Be prepared for a headache when it comes to service and spare parts. Need a part? Expect a 2-3 month wait, if you're lucky. Tried to book a service appointment? Good luck getting anyone to answer the phone. It’s like they don’t want your business after the sale. Extremely disappointing for a brand like Honda. They seriously need to fix their after-sales service. What is worse is the fact I ordered a part and after 2 long months I went for collection and they told me the part was given to someone else!!! Not to mention it was already paid for !
I had visited the service center for minor repair, waited for more than an hour, while my ticket number says no customers ahead. poor service. I have been a forever customer with them, but seems like their service standards are going down. They use to have a coffee and tea machine, which seems to be not working anymore. They look completely disorganized as the employees seem to be just walking haphazardly all over the place.
I have been servicing my Honda Jazz🚗 at the Honda Rashidiya Center for the past 12 years. Mr. Saji was extremely polite and took the time to explain all the details about my car before servicing. He ensured that I fully understood the necessary repairs and maintenance. I truly appreciate the professionalism and transparency of the staff. I always recommend the Honda Rashidiya Center as the best service center, as they consistently provide excellent customer service and reliable solutions for all car-related issues. Thank you Honda 🤗
I was assisted by Thamseer during my 30km service. As always, this service center doesn’t disappoint. They did good work on the car and Thamseer has been very kind to explain the services to me and accommodate my requests to touch up on some minor scratches on the car. You can also let them know if you want to wait for the car, they usually do all the work in 2-3 hours.
Just did the 1st service for my car, the things I like about the service is that, its done in detail, well explained to me, and all my inquiries are answered professionaly. Mr. Benjamin who assisted me is very knowlegable, professional and pleasant to talk to. Generally the Place is very customer friendly.
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy