R one Performance

5th St - Umm Ramool - Dubai

R
Business Listing

Auto Repair

Auto Repair

R one Performance

Total listing Views:
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About R one Performance

R One Performance is a comprehensive automotive service provider. The company offers a wide range of services including general repair service, auto air conditioning service, and auto bodywork. They specialize in auto painting and provide complete auto repair shop services. R One Performance also offers auto tune-up services, brake shop services, and general car repair and maintenance. Their team of mechanics is equipped to handle various issues, and they provide essential services like oil changes.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 121 reviews, the general customer sentiment appears to be largely positive. Many customers express satisfaction with the quality of service, the professionalism of the staff, and the effectiveness of the repairs. However, a significant minority of reviews highlight serious concerns regarding communication, pricing, and potential negligence leading to further vehicle issues.
Service Quality and Strengths:
Positive reviews frequently commend the quality of the work performed, with specific mentions of successful repairs and attention to detail. The staff, particularly the owner, is often described as friendly, accessible, and trustworthy. Customers appreciate being kept updated on the repair process and the perceived honesty in assessing vehicle issues. The ability to fix a variety of car makes and models is also noted as a strength.
Weaknesses and Areas for Improvement:
A recurring weakness identified in the reviews is poor communication. Several customers report difficulties in contacting the garage, receiving updates, and having messages or calls ignored. Furthermore, there are complaints about high pricing and, in one detailed account, a severe negative experience involving alleged negligence that resulted in significant damage and costs. This suggests inconsistency in service delivery and customer handling.
Common Themes:
The reviews reveal a dichotomy in customer experiences. While many praise the technical expertise and positive interactions, a notable theme is the frustration with communication breakdowns. The detailed negative review, while potentially an isolated incident, raises concerns about accountability and problem resolution when issues arise.
Final Assessment:
Considering the high average rating and the volume of positive feedback, [Business Name] appears to deliver high-quality and reliable service for a majority of its customers. The technical skills and customer-focused approach highlighted in positive reviews are significant strengths. However, the consistent complaints regarding communication and the serious issues raised in the negative review indicate areas requiring urgent attention. To ensure consistent high-quality and reliable service for all customers, the business should prioritize improving communication channels and establishing clear protocols for handling complex issues and customer complaints.

Amenities
Gender-neutral toilets On-site services Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Map
Overall Google Reviews
4.6 (121 reviews)
Review 1 of 10
R
4.6 (121 reviews)
Member since
May, 05 2025
Location
5th St - Umm Ramool - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 07:00 PM - 02:00 AM
Tuesday 07:00 PM - 02:00 AM
Wednesday 07:00 PM - 02:00 AM
Thursday 07:00 PM - 02:00 AM
Saturday 07:00 PM - 02:00 AM
Sunday 07:00 PM - 02:00 AM
Services
Auto air conditioning service
Auto bodywork mechanic
Auto painting
Auto repair shop
Auto tune up service
Brake shop
Car repair and maintenance ser...
Mechanic
Oil change service
Repair service
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