
Cookies & Privacy
By using the RepaiSouk website, you consent to the use of cookies in accordance with this policy. A cookie is a small text file that a website stores on your computer or mobile device... Cookie Policy
Auto Repair
R one Performance
Category: Auto Repair
AutoFix Multibrand Car Service Center is a car repair and maintenance service business. The company...
Category: Auto Repair
Elite One Stop Garage, specializing in Jeep, Dodge, RAM, Tesla, Mercedes & BMW, is a comprehensive a...
Category: Auto Repair
Ibn Sultan Auto Mechanical Repair is an auto repair shop. The company offers a range of services inc...
Category: Auto Repair
Al Raya Al Bayda Auto Maintenance Workshop, , is an auto repair shop. The company offers a comprehen...
Category: Home Maintenance
MD Technical & Renovation Services LLC Co. is a company offering a comprehensive range of technical...
R One Performance is a comprehensive automotive service provider. The company offers a wide range of services including general repair service, auto air conditioning service, and auto bodywork. They specialize in auto painting and provide complete auto repair shop services. R One Performance also offers auto tune-up services, brake shop services, and general car repair and maintenance. Their team of mechanics is equipped to handle various issues, and they provide essential services like oil changes.
Overall Customer Sentiment:
Based on the provided reviews and the overall rating of 4.6 out of 5 from 121 reviews, the general customer sentiment appears to be largely positive. Many customers express satisfaction with the quality of service, the professionalism of the staff, and the effectiveness of the repairs. However, a significant minority of reviews highlight serious concerns regarding communication, pricing, and potential negligence leading to further vehicle issues.
Service Quality and Strengths:
Positive reviews frequently commend the quality of the work performed, with specific mentions of successful repairs and attention to detail. The staff, particularly the owner, is often described as friendly, accessible, and trustworthy. Customers appreciate being kept updated on the repair process and the perceived honesty in assessing vehicle issues. The ability to fix a variety of car makes and models is also noted as a strength.
Weaknesses and Areas for Improvement:
A recurring weakness identified in the reviews is poor communication. Several customers report difficulties in contacting the garage, receiving updates, and having messages or calls ignored. Furthermore, there are complaints about high pricing and, in one detailed account, a severe negative experience involving alleged negligence that resulted in significant damage and costs. This suggests inconsistency in service delivery and customer handling.
Common Themes:
The reviews reveal a dichotomy in customer experiences. While many praise the technical expertise and positive interactions, a notable theme is the frustration with communication breakdowns. The detailed negative review, while potentially an isolated incident, raises concerns about accountability and problem resolution when issues arise.
Final Assessment:
Considering the high average rating and the volume of positive feedback, [Business Name] appears to deliver high-quality and reliable service for a majority of its customers. The technical skills and customer-focused approach highlighted in positive reviews are significant strengths. However, the consistent complaints regarding communication and the serious issues raised in the negative review indicate areas requiring urgent attention. To ensure consistent high-quality and reliable service for all customers, the business should prioritize improving communication channels and establishing clear protocols for handling complex issues and customer complaints.
Fixed ABC issue in my car. Made sure everything is perfect before handing it out. Sultan & his team are fantastic. Recommending to anyone that needs A+ service !
Friendly staff and accessible owner, and keeps you updated with every procedure done to your car. Accomplishes nothing but outstanding work
Great experience with r one and the quality of the job is really nice, highly recommended
Great service! Appreciated how Sultan was on top of things and the amount of attention they give to each customer. Service was done and was able to pick up my car without any delays. Will definitely visit again.
If you want professional work and great price R one performance is the place to go. What ever car you have they can fix it. From my experience you will be in safe hands. Mostly the most important thing the owner is a trustworthy guy he will give the truth no matter what. Highly recommended Shop
Nightmare situation,
I gave them my car for a very simple fuel pump replacement, instead of getting updates on the process, complete silence, unless i call multiple times and whatsapp message, ~10 days passed, they couldn’t find a pump for me, so i went and i got a used fuel pump myself in a couple of hours same day and gave it to them to install, while watching the install, noticed one of the mechanics sprayed a bunch of fuel in my intake manifold to start the car up, sadly that ignited and backfired in my intake system because of the excess fuel he sprayed, now we all were startled by the backfire sound, so i asked the mechanics what happened they said its normal, i was skeptical because it didn’t sound normal at all, sounded like a muffled bang, but its not uncommon for cars to make sounds when trying to start out of fuel, so i let it go, anyways car started up after many attempts with the new fuel pump, so they drained and ruined my battery because they didn’t prime the pump correctly, so car took lots of attempts to start.
1 day after, car started misfiring on all cylinders, so i did normal diagnostics (spark plugs, injectors, coils) all was fine, they were all new anyways, so me and another garage turned to the dusty used fuel pump, thought its used so might as well get a new one, so i ordered a new one from abroad for ~2000 AED, that didn’t fix the issue, i got a smoke test for leaks no issues found, replaced crank sensor no issues there too, finally i remembered the backfire that happened and that they told me its normal, i requested mechanics to disassemble my intake system all of it, and we found what looks like damage to the Throttle body, Vacuum lines, Check valves, and we suspect the Intake manifold might have got warped too, replaced all above parts car now runs perfectly fine.
All in all, this garage without a doubt damaged my car, it was stopped for 2 months because of them and their negligence, i paid over 5000 AED in bills to diagnose and fix the car, not including the money spent on renting a car and using transportation for 2 months, what did i get? Not even an apology, when speaking to the garage after the incident, they told me they acted to surprised and confused, almost as if i’m speaking another language they also said “we fixed your car the same way we fix other cars like corvettes”, “its been 50 days should’ve came earlier” at the end they said they will investigate and come back to me, i received 0 updates for over a month now, so i consider this a closed case.
I would not recommend this garage to anyone.
not contactable, always no response when you give your car to them. Your messages will be always ignored, phone calls is the same. Very tiring of communication with them.
the owner is rude, charges high price. I suggest a different garage....
they never answer the whatsapp messages
لا يوجد مصداقية