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Auto Repair
New York Auto Spare Parts LLC
Category: Bicycle Repair
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New York Auto Spare Parts LLC, operating under the name NYASP, is a business specializing in automotive components. The company offers a range of services as an auto parts store, providing a wide selection of parts for various vehicles. They also function as an auto body parts supplier, offering components specifically for vehicle exteriors and structures. Furthermore, NYASP participates in the auto parts market, indicating their involvement in the broader industry of buying and selling automotive parts. Their services cater to individuals and businesses in need of replacement or upgrade parts for their vehicles.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning slightly positive based on the provided average rating of 3.8 out of 5 from 212 reviews. While some customers express satisfaction with product availability and pricing, a significant number highlight issues with communication and responsiveness.
Service Quality:
Service quality is inconsistent. Positive feedback mentions helpful and cooperative staff and the availability of needed parts, particularly for American cars. However, a recurring weakness is the lack of responsiveness to phone calls and messages, indicating potential staffing or communication system issues.
Common Themes:
Two prominent themes emerge from the reviews: the strength in providing a wide range of auto parts, often at good prices, and a significant weakness in customer service accessibility, specifically regarding answering inquiries via phone and WhatsApp.
Final Assessment:
Based on the available data, the business demonstrates strengths in product sourcing and pricing, which contributes to positive customer experiences for those who successfully engage with the staff. However, the consistent reports of unanswered calls and messages represent a critical area for improvement. While the business appears capable of providing necessary parts, the reliability of their service is impacted by these communication breakdowns. Addressing these issues is crucial for enhancing overall customer satisfaction and ensuring a consistently high-quality and reliable service experience.
First i had some issues with one of the staff, but then all was good been buying from them since, they will have or arrange any parts you need and at good prices. If you need parts for American cars this is the place.
Good service I went on Sunday 9 Feb 2025 at 2pm bought some stuff the sale guy was very comparative
Great service and had everything I needed
how many times I call and no one is answering even whatsapp the staff is not approachable
No body answer I called 10 times and no one answer the service is bad . I called this number ( 058 236 4542 ) & ( (04) 256 5994) no one picked up from yesterday I’m trying not reach you guys.
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