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Computer Repair
Aleksandar Electronics
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Aleksandar Electronics, also known as Laptop Expert, is a business specializing in electronics repair and services. The company offers comprehensive computer services, including repairs and maintenance. They also provide expert mobile phone repair services. In addition to these, the company offers services related to home audio systems, functioning as a home audio store. Their services encompass a range of electronic devices, catering to various repair and service needs.
Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.8 out of 5 from 134 reviews, the overall customer sentiment appears overwhelmingly positive. A significant majority of customers express satisfaction with the services received, highlighting successful repairs and positive interactions. However, a small but notable minority of reviews indicate significant negative experiences.
Service Quality and Strengths:
Key strengths consistently mentioned in positive reviews include effective and timely repairs, particularly for complex issues like motherboard damage and soundbar ports. Customers appreciate the ability to repair rather than simply replace items, leading to cost savings. The speed of service and reasonable pricing are also frequently praised. Specific mention is made of a technician named Aleksandar for his expertise and successful repairs. Professionalism, clear communication, and careful handling of devices are also highlighted as positive aspects.
Weaknesses and Areas for Improvement:
Conversely, the negative reviews point to significant weaknesses. Issues include poor workmanship, particularly with screen replacements, and the use of potentially faulty or used parts. Instances of poor communication, rudeness from staff, and a lack of accountability for mistakes are also reported. There are concerns about inaccurate diagnoses and attempts to charge for unnecessary repairs. These negative experiences, while fewer in number, are severe and suggest inconsistencies in service delivery and customer handling.
Common Themes:
The reviews reveal a dichotomy in customer experience. While many customers receive excellent service, a subset encounters significant problems related to repair quality, staff attitude, and communication. The positive reviews frequently mention successful repairs and good value, while the negative reviews focus on failed repairs, poor customer service, and a perceived lack of competence.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, it appears that this business generally delivers high-quality and reliable service for a majority of its customers. The positive feedback regarding successful repairs, fair pricing, and efficient service is a strong indicator of competence. However, the presence of several highly critical reviews detailing significant issues with repair quality, staff behavior, and communication cannot be ignored. These negative experiences suggest potential inconsistencies in service standards and highlight areas requiring attention to ensure a consistently positive customer experience for all. While the business appears to be a reliable option for many, potential customers should be aware of the reported negative experiences.
Absolutely bad workmanship, they cannot replace android screen properly, they tried to put used battery to my phone which was even worse than my 4 year old battery. They left dust on screen and front camera while replacing. Huge gaps between the back cover and the frame as well as the front screen. The phone became cracked within few months as the back cover and front screen was not placed fully so it was always slightly in air. Complete waste of money and time, they could have just said “ we cannot repair it” and it would have been better. On top of that, very arrogant employees and the owner also do not have manners. When I received the phone with all the faults their first reply was “bring back “ with no apology or asking to take it from me, like we have free time and just need to drive back and forth to them until they fix their mistakes. Never bring there anything, they will butcher it up.
Aleksandar is the man you're looking for. He repairs, doesn't just replace, fair pricing, fixed my broken soundbar port and hdmi in a day and it works perfectly. Highly recommended
Can't recommend this place enough. I've used Aleksandar twice so far and both times have been exceptional, he's managed to fix two problems with electronics that would otherwise have cost me a lot of money to replace. Service is as fast as it gets, quality is top notch.
I am very disappointed with the poor services and unhelpful staff. The person who answered my call was particularly rude and even threatened to send my items elsewhere if I didn’t pick them up promptly. Despite agreeing to wait for me after my duty, he left without informing me. This forced me to walk 1.5 km to the location and back with nothing to show for it. When I called him again, he shouted at me, which was extremely disrespectful. This is my honest review: please avoid this place due to their unprofessional behavior and terrible customer service.
I came in with a broken laptop that had blue screened on me randomly. I couldn't fix it myself, and when I came here. Mr Aleksandar was very helpful and reset the device for me. It got done within a short time. The price was also very reasonable. I highly recommend!
My custom build pc got heavily damaged during shipment from the EU to Dubai. Aleksandar repaired the broken PCIe slot on the motherboard, and made sure everything else was working. Did his best to repair the GPU, but it was beyond repair. Great service, would definitely recommend!
Rude stuff, they don't know anything about electronics. I don't recommend.
Sent my speakers to be replaced, the speaker was blown leading to a distorted sound.
Driver came back saying it was fixed, however it sounded the same - the notes on the delivery said "charger port fixed"
There was nothing wrong with the charger port! Seems like they were going to try and charge me AED 150 for nothing!
Sent the speaker back, returned to me with the same distorted sound.
Took over a week with AED 150 spent for nothing, along with that the communication is very bad, they keep telling me the speaker is fixed when anyone with ears can hear it is not! Now they are telling me to turn the volume down... some repair advice that is, my speakers sounded fine on max volume before, shocking!
Waste of money, do not recommend!!
They’re really great and genuine. My laptop was not working at all. They inspected and recommended few things to do and they got everything done in a very short time and my laptop is working smoothly after years! They even replaced the speakers without an extra charge. Very professional and easy to communicate. They handled my device with care which I value the most. Highly recommend!