Aleksandar Electronics

Capitol Complex - M-01 - Warehouse 1 14C St - Al Quoz - Al Quoz Industrial Area 4 - Dubai

A
Business Listing

Computer Repair

Computer Repair Laptop Repair

Aleksandar Electronics

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About Aleksandar Electronics

Aleksandar Electronics, also known as Laptop Expert, is a business specializing in electronics repair and services. The company offers comprehensive computer services, including repairs and maintenance. They also provide expert mobile phone repair services. In addition to these, the company offers services related to home audio systems, functioning as a home audio store. Their services encompass a range of electronic devices, catering to various repair and service needs.

AI Generated Sentiment, based on recent reviews:


Overall Customer Sentiment:
Based on the provided reviews and the high average rating of 4.8 out of 5 from 134 reviews, the overall customer sentiment appears overwhelmingly positive. A significant majority of customers express satisfaction with the services received, highlighting successful repairs and positive interactions. However, a small but notable minority of reviews indicate significant negative experiences.
Service Quality and Strengths:
Key strengths consistently mentioned in positive reviews include effective and timely repairs, particularly for complex issues like motherboard damage and soundbar ports. Customers appreciate the ability to repair rather than simply replace items, leading to cost savings. The speed of service and reasonable pricing are also frequently praised. Specific mention is made of a technician named Aleksandar for his expertise and successful repairs. Professionalism, clear communication, and careful handling of devices are also highlighted as positive aspects.
Weaknesses and Areas for Improvement:
Conversely, the negative reviews point to significant weaknesses. Issues include poor workmanship, particularly with screen replacements, and the use of potentially faulty or used parts. Instances of poor communication, rudeness from staff, and a lack of accountability for mistakes are also reported. There are concerns about inaccurate diagnoses and attempts to charge for unnecessary repairs. These negative experiences, while fewer in number, are severe and suggest inconsistencies in service delivery and customer handling.
Common Themes:
The reviews reveal a dichotomy in customer experience. While many customers receive excellent service, a subset encounters significant problems related to repair quality, staff attitude, and communication. The positive reviews frequently mention successful repairs and good value, while the negative reviews focus on failed repairs, poor customer service, and a perceived lack of competence.
Final Assessment:
Considering the high volume of positive reviews and the exceptional average rating, it appears that this business generally delivers high-quality and reliable service for a majority of its customers. The positive feedback regarding successful repairs, fair pricing, and efficient service is a strong indicator of competence. However, the presence of several highly critical reviews detailing significant issues with repair quality, staff behavior, and communication cannot be ignored. These negative experiences suggest potential inconsistencies in service standards and highlight areas requiring attention to ensure a consistently positive customer experience for all. While the business appears to be a reliable option for many, potential customers should be aware of the reported negative experiences.

Amenities
Electronics Wheelchair-accessible entrance Wheelchair-accessible toilet Wheelchair-accessible car park
Map
Overall Google Reviews
4.8 (134 reviews)
Review 1 of 9
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4.8 (134 reviews)
Member since
May, 05 2025
Location
Capitol Complex - M-01 - Warehouse 1 14C St - Al Quoz - Al Quoz Industrial Area 4 - Dubai, Dubai, United Arab Emirates
1 Listing 0 Followers
Business Hours
Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Services
Computer service
Electronics repair shop
Home audio store
Mobile phone repair shop
Contact Seller
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