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Auto Repair
Al Wesam Auto Repairing Garage
Category: Auto Repair
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Al Wesam Auto Repairing Garage, , is a business operating in the auto market. The company offers a range of services including general auto repair and maintenance. Based on information available, their services encompass various aspects of vehicle care, aiming to address common automotive issues and keep vehicles in good working condition.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly positive based on the provided sample reviews and the average rating of 3.6 out of 5 from 88 reviews. While some customers express high satisfaction with the service and staff, others report significant negative experiences, particularly regarding repair quality and timeliness.
Service Quality:
Strengths highlighted in the reviews include professional and helpful staff, particularly mentioning individuals like Ahmed and Amir. Customers appreciate the willingness to address specific requests and the perceived honesty of the owner. However, significant weaknesses are also evident. Reports of lengthy repair times, unresolved issues after service, and the use of potentially low-quality or second-hand parts raise concerns about the consistency and reliability of the repair work. Instances of cars being returned in poor condition internally also detract from the overall service quality.
Common Themes:
Recurring positive themes include appreciation for specific staff members and the perceived professionalism of the owner. Negative themes consistently revolve around the quality and effectiveness of repairs, the duration of service, and issues with parts used. The contrast between positive interactions with staff and negative outcomes with the actual repairs is a notable pattern.
Final Assessment:
Based on the available data, the business demonstrates potential for positive customer interactions and a willingness to address customer needs. However, the significant negative feedback regarding repair quality, turnaround time, and parts usage indicates inconsistencies in service delivery. While some customers have positive experiences, the recurring issues suggest that the business may not consistently deliver high-quality and reliable service across all repairs. Potential customers should consider these mixed reviews and the reported weaknesses when making a decision.
Good service and they have good experience workers and thanks to Mr Ahmed and Amir
I will never forget this garage. My insurance company sent my car to be fixed here. They returned the car dirty from inside, and in one week the AC broke down (part of said repair) and garage won’t fix again. I had to redo all fixes again at the dealer. The parts they used were all low quality second hand used parts, the replaced headlight for example fogged in a short period and I had to replace at my own cost. Avoid this auto garage at all expenses.
The owner Ahmed is a professional Man And taking care of the costumer needs , a gentleman and honest. They did a very good job to my car And also they kept on repairing whatever comments I asked for Thanks to Ahmed
This is my worst experience with a garage ever I gave them my car A/C compressor problem and took them 1 month and not fixed at the end took my car not starting because they couldn’t fix what they did. They are unprofessional not trustworthy.
Very helpful, they are doing whatever u ask in a professional way
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