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Tire Repair
Al Tayer Motors, Ferrari and Maserati Service Centre Al Barsha
Category: Auto Repair
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Al Tayer Motors, Ferrari and Maserati Service Centre Al Barsha is a business that offers a comprehensive range of services for luxury vehicles. The company offers machine maintenance services, ensuring the optimal performance of your car's intricate systems. Their auto body shop provides expert repairs for any cosmetic damage, restoring your vehicle's pristine appearance. They also offer auto radiator repair service to address cooling system issues and a general auto repair shop for various mechanical needs. For those seeking to enhance their car's aesthetics, the company offers car detailing services. Routine maintenance is covered with their oil change service, and they even provide small engine repair services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the high average rating of 4.4 out of 5 from 226 reviews. However, a significant minority of reviews express strong dissatisfaction, indicating a potential disparity in service experience.
Service Quality:
Positive feedback highlights professionalism, attention to detail, clear communication, and efficient problem resolution, particularly when specific individuals are mentioned. Conversely, negative reviews point to issues with diagnostic accuracy, repeated service visits for the same problem, warranty handling, and a perceived lack of accountability for damages or unresolved issues.
Common Themes:
Recurring positive themes include appreciation for specific staff members and timely resolution of unexpected issues. Negative themes frequently mention problems with warranty service, unresolved technical faults after multiple visits, and dissatisfaction with communication and responsiveness, particularly in handling complaints and seeking refunds. There are also concerns raised about the business's handling of unforeseen circumstances like environmental damage.
Final Assessment:
While the high average rating suggests a generally positive customer experience for a majority, the recurring negative feedback on critical aspects like warranty service, diagnostic accuracy, and issue resolution indicates inconsistencies in service quality. The business appears to excel when individual staff members provide exceptional service, but struggles with systemic issues related to problem-solving and customer support when things go wrong. Potential customers should consider the high average rating but also be aware of the significant negative experiences reported, particularly concerning complex repairs and warranty claims. The business demonstrates reliability for some customers but not consistently across all service interactions.
Appreciate it. Deep Gratitude for the Assistance given to a Qatar Registered Vehicle for an unexpected Glitch. Thanx to the Sweet Cordial Girl Miss K & the concerned Professional Mohamed Thufail*. Resolved the issue in a short time. Keep Up the Great Work / Support. Jazak Allahu Khayran | جزاك اللهُ خيرًا
Big thanks to Mohammad Odeh and the team at Al Tayer Ferrari Service Center in Dubai. From start to finish, Mohamed showed outstanding professionalism, attention to detail, and customer care. He took the time to explain every step, ensured my Ferrari 812 Superfast was handled with care, and followed through on every commitment. His calm, respectful approach made a big difference — especially during a high-stakes delivery. Having someone like Mohamed at the service center gives confidence that your car is in capable, honest hands. Appreciate the support and dedication.
Purchased a Levante from Al Tayer Maserati. Returned the car on four separate visits over 4-5 months to fix the TPMS - yet it kept failing. The problem was apparently far beyond their workshop expertise and ability to resolve. Even though under warranty, I will never bring my car here again. Recommend anyone to use an independent service centre. One star is too high.. Received your standard reply to all your bad reviews. Not interested in communicating with your company any further. You had multiple opportunities to resolve this issue, and all I received was the same 'cut and paste' responses. No serious effort was made to resolve the issue, but to continue wasting my time. For such a marque motoring brand, you should be seriously embarrassed at the incredibly poor service standards your service centre has reached..
The company I left my Maserati GT car, which is not even a month old, for PPF application for protection, but they cannot protect either their buildings or my vehicle against flood waters and do not accept any responsibility for this. Be careful if you buy a Ferrari or Maserati from here. They do not accept responsibility if any situation occurs during the service.
Very poor service. Go third party like German experts or Swiss auto, they will provide better service for you. I took my Ferrari sf90 in which was under warranty with a fault on the window. Now instead of fixing the fault they pushed me to extend the warranty for two years which. Was 75,000 aed plus vat. So in orders words scammed me into buying the warranty without providing the service. I took the car home with the fault. I then complained and they came to collect the car and finally diagnosed the fault which I had already told them about. The issue hasn’t finished there, when it was apparently ready to collect they told me to come and collect the car. Once I got there I had to wait 40 minutes in the waiting room for them to tell me that I cannot take the car because there’s a fault on the car. So wasted my time once again. I wanted to cancel the warranty immediately after paying and they didn’t give me refund. If I was anyone stay away from this place. Very unprofessional. Meant to be Ferrari and Maserati but their service is worse then a ancient garage with 2000 aed cars
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