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Auto Repair
AAA Service Center
Category: Tire Repair
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Category: Auto Repair
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AAA Service Center, operating under the business name AAA Service Center, is a comprehensive automotive service provider. The company offers a wide range of services including auto body repair, addressing cosmetic and structural damage to vehicles. They also provide general auto repair services, covering mechanical issues and maintenance. Additionally, the company offers machine maintenance services, ensuring the proper functioning of various equipment. For smaller engines, they provide specialized repair services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards slightly positive based on the average rating of 3.6 out of 5 from 111 reviews. While a significant portion of reviews express satisfaction with the quality of work and trustworthiness, a notable minority highlight negative experiences, particularly regarding service issues and communication.
Service Quality:
Reviews suggest a dichotomy in service quality. Positive feedback frequently mentions the business's ability to accurately diagnose and repair complex issues, even sourcing difficult-to-find parts. Customers appreciate the perceived honesty and reliability compared to other establishments. Conversely, negative reviews point to significant service failures, including alleged damage after repairs and extremely poor response times for recovery services.
Common Themes:
Recurring positive themes include technical expertise, effective problem-solving, and a sense of trustworthiness. Negative themes center around service delivery, specifically delays, lack of communication, and potential issues with the quality of work in some instances. The disparity in experiences suggests inconsistency in service execution.
Final Assessment:
Based on the available data, the business demonstrates strengths in technical proficiency and building customer trust for repair work. However, the presence of strongly negative reviews, particularly concerning service and communication breakdowns, indicates areas for significant improvement. While many customers report positive and reliable service, the negative experiences suggest that the business does not consistently deliver high-quality service across all interactions and service types. Potential customers should consider the mixed feedback and weigh the reported technical expertise against the documented service inconsistencies.
Good service, generally work standard is good have been taking my cars there for years, as you can trust them compared to some other places.
Great garage with some of the best knowledge in town. They will find any problem and fix it. And locate parts that are not readily available. If it’s cheaper it probably won’t be done as well so it’s a false saving!
I had a bit of bad luck to have to visit the shop 2 times within a month - but had to be done due to buying a used car. They fixed the car's brake pads, discs and sensors. Second time I had to go there for fuel pump. Both issues were spotted by different garage, yet quoted price was 100% over what AAA charged. I had no issues dealing with them at all, I get a more trustworthy feeling from them than any other garage so I'll keep dealing with them.
Most useless company ! Waited 1.45 min and nobody even call me from recovery I called them 4 times and still absolutely no result! Left me on the road and pretend there is traffic where streets are empty. As if single car handles all request! Absolutely ridiculous pls don’t waste your time and nerves with them! After 1:45min he messaged me he needs another 1hr disgusting
very bad service, even more damage after the repair!
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