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Computer Repair
ABMCARE Apple Authorised Service Provider - Abu Dhabi
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ABMCARE is an Apple Authorised Service Provider in Abu Dhabi. The company offers a comprehensive range of repair services for Apple products. This includes mobile phone repair, addressing issues with iPhones and other Apple mobile devices. They also provide computer repair services for Macs, covering hardware and software problems. Additionally, ABMCARE specializes in screen repair services for various Apple devices, restoring damaged displays. Their services encompass diagnostics, troubleshooting, and authorized repairs using genuine Apple parts.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards negative based on the provided reviews and the average rating of 3.4 out of 5 from 235 reviews. While some customers express satisfaction with successful repairs and data recovery, a significant portion highlights frustration and dissatisfaction, primarily related to communication and service turnaround times.
Service Quality:
The quality of the repair service itself is difficult to definitively assess from the limited positive feedback provided. However, recurring issues with communication channels (unanswered calls and emails) and significant delays in repair completion, often exceeding initial estimates, strongly suggest inconsistencies in service delivery and potentially operational inefficiencies. The inability to provide accurate timelines and lack of proactive communication regarding delays are significant weaknesses.
Common Themes:
The most prominent themes emerging from the reviews are:
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Extended Repair Times:
Customers frequently report delays significantly beyond the initial estimated completion dates.
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Poor Communication:
Difficulty reaching the business via phone and email is a recurring complaint.
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Lack of Transparency:
Customers express frustration with not being kept informed about the status of their repairs and unexpected delays.
Final Assessment:
Based on the available data, the business appears to struggle with delivering a consistently high-quality and reliable service. While successful repairs are mentioned, the prevalent issues with communication and extended turnaround times significantly impact the overall customer experience and contribute to the lower average rating. To improve, the business should prioritize enhancing communication channels, providing more accurate repair time estimates, and proactively managing customer expectations regarding potential delays. Addressing these operational weaknesses is crucial for improving customer satisfaction and building a reputation for reliability.
How long it takes to collect device (airpods 2nd gen.) from jumbo hamdan street. I gave on 22nd aug. Reason is getting burning / weird smell after using 15 or 20 mints.
I dropped off my Macbook with a charge problem on 12 March. It has been 20 days and still, there is no expected return date. Next week is the Bayram holiday and this worries me.
My iPhone completely crashed and it didn’t start no matter what I tried. ABMCare helped me to gain access to my phone and the data was restored. Thank you so much for the excellent service.
No one replies on email, the 800 number rings out with no one answering. The promise of 3-4 working days to schedule a pickup is not honored. Time wasters! Apple Inc should find another company capable of service.
They have call center numbers to book appointments or ask about your devices, but they do not answer I gave them my phone for a simple screen replacement after they promised 10-15 days to finish the job After 10 days, they tell me they just ordered the part and that they need 10-20 more days to fix it!!!!!!!!! I understand that the current restrictions of the pandemic may affect them, but not keeping up to their word is not professional and rude!
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