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Bicycle Repair
Yas Mena Cycles Bike Shop
Category: Bicycle Repair
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Category: Bicycle Repair
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Yas Mena Cycles is a business that offers a range of services for cycling enthusiasts. The company offers bicycle repair services, ensuring bikes are in top condition for optimal performance and safety. For those looking to explore the area on two wheels, the company offers a convenient bicycle rental service. As a comprehensive bicycle store, Yas Mena Cycles provides a wide selection of bikes, parts, and accessories for sale. Additionally, the company offers a bike wash business, helping cyclists keep their bikes clean and well-maintained.
Customer Sentiment:
Overall customer sentiment appears largely positive, as indicated by the high average rating of 4.4 out of 5 from 106 reviews. Many customers express satisfaction with the staff's helpfulness, knowledge, and friendly demeanor, particularly in the context of bicycle rentals and purchases.
Service Quality:
While the majority of feedback is positive, some concerns regarding service quality are evident. Instances of faulty equipment, including a busted front wheel and a poorly fixed handle resulting in injury, suggest potential inconsistencies in bike maintenance or pre-rental checks. Additionally, one review highlights an unfriendly service experience and perceived high pricing based on unwritten policies. Availability of bike sizes and specific pedal options also appears to be a recurring issue for some renters.
Common Themes:
Recurring positive themes include helpful and knowledgeable staff, particularly Jerry, and the convenience of the location for cycling enthusiasts. The availability of various services like rentals, repairs, and retail is also appreciated. Negative themes center around the condition and availability of rental bikes, as well as isolated instances of poor service and pricing concerns.
Final Assessment:
Based on the provided reviews and overall rating, the business generally delivers a positive customer experience, particularly in terms of staff interaction and the range of services offered. However, the recurring issues with the condition and availability of rental bikes, coupled with isolated negative service experiences, indicate areas for improvement. While the high average rating suggests a generally reliable service, addressing the inconsistencies in equipment maintenance and ensuring clear pricing policies would further enhance the business's reputation for high-quality and dependable service.
Brough a new Bike and new wheels recently from Yas Cycles. Great advice and support from the shop. Very helpful. Thanks Yas Cycles 😁😁🚴🚴
I rented bike for few days in Feb 2022 and March 2023. That was not too much availability. In 2023 there was no correct size and no options to change stem for example. so my bike was low and long. The rear gear was jumping if pedaling hard. There was some options for pedals but no look pedals option, so I had to buy a pair of pedals at the shop. Hope there will be more sizes available, better maintenance and pedals options in the future.
Jerry is amazing; he's very knowledgeable and assisted us professionally.
My husband was given a faulty bike and had a bad fall where he injured his ankle. He didn’t make a big deal out of it but once we reached home he started limping from the pain.
Please double check if the handle is fixed correctly as this was the case in our situation.
We had visited on June 28th during Eid holidays this incident spoiled all our plans during this time
Perfect place for cycling lovers, you can rent a bike from them with helmets provided, great staff. And you can also repair your cycles or buy cycling gear from there.
Rented bikes. AED 60 (helmet included) per hour. Very friendly and helpful staff.
Rents bicycles and sports accessories per hour at affordable price including selling bike sports uniforms to those who want to cycle on the cycling track around the Hudayriat island.
The service is unfriendly and you'll be charged a high price even for less than an hour for an unwritten "shop policy".
Low quality working bikes.
Better to rent in the parking at sunset and bring your own children's bikes.
When ever. They give you a bike make sure no one just got off it after there ride, a front wheel got busted after 2 miles needed to run
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