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Tire Repair
ADNOC Service Station | Souq Al Bateen (969)
Category: Tire Repair
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Category: Tire Repair
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Category: Tire Repair
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Category: Auto Repair
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Category: Tire Repair
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ADNOC Service Station | Souq Al Bateen (969) is a business that offers a wide range of services to its customers. The company offers gas station services, allowing customers to refuel their vehicles conveniently. Additionally, the company provides an ATM for easy cash withdrawals. For those looking for a quick bite or a treat, a bakery is available on-site. Vehicle cleaning needs are met with a car wash and pressure washing service. Customers can also enjoy a coffee at the coffee shop or purchase various items at the convenience store. Finally, the company offers a tire shop for tire-related services.
Customer Sentiment:
Overall customer sentiment appears mixed, leaning towards positive based on the average rating of 4.2 out of 5 from 70 reviews. However, the provided sample reviews highlight significant negative experiences, particularly concerning service quality and staff behavior. This suggests a potential disparity between the overall rating and the experiences of some customers.
Service Quality:
While the overall rating indicates a generally positive perception, the sample reviews point to inconsistencies in service delivery. Specific issues raised include inadequate car wash results, lengthy wait times, and difficulties resolving service complaints. The lack of readily available change and perceived rudeness from some staff members also detract from the service experience.
Common Themes:
Recurring themes in the negative feedback revolve around staff performance and service reliability. Issues with staff behavior, training, and the ability to handle basic transactions (like providing change) are prominent. The car wash service is specifically mentioned as an area needing improvement, with multiple instances of unsatisfactory results.
Final Assessment:
Based on the available data, the business appears to offer a range of services with a generally favorable overall customer perception as reflected in the average rating. However, the detailed feedback from some customers indicates significant areas for improvement, particularly in consistent service quality, staff training, and complaint resolution. While many customers may have positive experiences, the recurring negative themes suggest that the business may not consistently deliver high-quality and reliable service across all offerings and interactions. Addressing the specific issues raised in the negative reviews is crucial for improving customer satisfaction and ensuring a consistently positive experience.
Good behavior of staffs very kindfull and helpfull✨
So bad staff adnoc no have change I'm long time waiting I'm moter bike driver there staff always rudh behavior moter bike driver why like this
Staff cleaning the car after carwash need to be well trained as they don’t do their job well. I have given them around 3 chances but still they are getting worse.
Very bad staff no have change 100 AED why this is not good very bad behaver
We used to come to wash car here frequently, but their service became extremely bad. Last month we washed car only to discover after leaving that dirt was still all over . Tried to come back to concerned to complain 3 times in a raw in vain. Today they made us wait almost 2 hrs on the station and call multiplie customer centers without any resolution. In a nut shell unless we pay again for the service we already paid and never got , not much they would do. Horrible horrible horrible service and management on shift . Mohamed Shhafik
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